SpringHill Suites Ashburn Dulles North

Location: Convenient access to highways, hospitals , and nearby areas.

We booked this hotel through ParkSleepFly. It was great on the front-end: it was easy to find, had ample parking, and we were immediately shuttled to Dulles Airport, not quite 15 minutes away. Our back-end experience was not so great. After a 16-hour journey from our vacation destination back to Dulles, we called the hotel for shuttle pickup and were told it would arrive within 20 minutes. Nope. It took two more phone calls and 55 minutes. This was not at all what we needed after our very long day. The driver said, “Sorry, misunderstanding.” The person at check-in, who took my phone calls, didn’t even offer an apology. The hotel lobby is nice enough, but the rest of the place is old and outdated. The beds are saggy, the boxsprings are exposed, the telephones look like they’re from the 1980’s, the shower fixtures belong in the Smithsonian, and the elevators are slow and creaky. Luckily we were there for only one night. We will not return. There are better ParkSleepFly options. If you choose to stay here, do yourself a favor and use Uber from the airport.

My room (223) had non-working telephones and an inoperable (dead) thermostat. Neither condition was disclosed to me upon check-in, nor on the hotel’s website. After checking in and discovering both problems, I had to walk down to the desk to request maintenance. The maintenance man told me “phone service to all the rooms has been out for at least 3 days”, and he also said, none of the wall thermostats were working. I asked if he had a replacement and offered to install it: he said no, it would have to be ordered. Besides, he said, even if I could install it, I couldn’t program it. I assured him that I could, to which he became very irritated, and said, maybe so. I don’t know the story of this hotel: whether it is brand-new or undergoing renovations, it does not seem to be ready to accept visitors. By not disclosing the problems upfront, it also makes me wonder what else the hotel is hiding. I would not stay there again (even though the location was extremely convenient) unless I had assurances that the telephones and thermostats were installed and operative.