The Edgewater Resort & Spa

Friendly staff, great community feel. Fantastic facilities and location great. We stayed in a garden villa which was very tired but adequate. Apart from the dated rooms and roughly repaired walls and doors having lots of space was great and quiet from the busy resort.

This did not feel like a 4 star resort, and for around $300 a night, I would expect far better service etc. Noisy air con , thin worn towels,  roosters roaming free in the gardens crowing at 4.30am onwards, dated rooms,  no wifi not even in general areas, staff at reception that are disinterested and don’t look happy in particular the guy at the separate table who didn’t want to help anyone. After I asked him a question he told me he can’t help then directed me to another office who sent me back to him and he still didn’t want to help and another staff member told him to help which eventually he agreed to help but still couldn’t help me with my basic question of what time the shuttle bus leaves for the airport in the morning which I had prepaid the resort for! It was too much trouble for him to look it up. I just don’t think the staff have been trained in good customer service, especially staff at reception who are the first impression front line. It’s a shame as most staff at other resorts and services are so helpful and happy to help. The staff at the restaurant were friendlier.