Búzios Beach Resort by Wam Experience

The outdoor equipment (pools, pool-bars and the beach) are wonderful. We always could find a place in the shadow. We booked "full-pension" and the choice of the restaurant was good. A bit too much meat for us, but it's normal for Brazil :) The service people were very kind an tried to speak English with us, which is not evident in Brazil. The room was really poor: beds are old and out of time, I think they are more than 20-years-old. The toilet should be renovated, everything is moulded and/or partially broken. We had no safe in the room. All over, we were there for the pool and it was good. But the complete resort should be renovated if they want to have guests again. I wouldn't come here again. The management should think about, to invest a bit in the old-fashioned infrastructure.

We arrived 30 minutes prior to our checkin and the concierge told us our room wasn’t ready. No big deal. We had 2 rooms (one for my family and one for my sisters) so I gave them both our names and went for lunch. I informed them my sister would be arriving later in the day. My family went and had lunch and when we went back upstairs they said my room wasn’t ready, but my sisters was (even though I told them my sister was arriving LATER IN THE DAY). When my sister arrived we all went to our rooms and realized they were too small and asked for an upgrade. This was a mission since the same lady thought we were disputing our reservations but all we wanted was to upgrade (my sister and I are fluent Portuguese speakers, we are native to Brazil, so it was NOT a language barrier) We FINALLY upgraded and our new rooms at 4PM (3 hours after I arrived). They said the room needed to be cleaned and asked us to wait. No issue. UNTIL it was past 8:30pm and our room was STILL not ready and we had 3 kids in our party that needed to go to bed. At this point we found out that THE ENTIRE RESORT HAS 1 CLEANING LADY and that was why this was taking so long. Ou rooms were only ready at 9:30PM. When we went to speak to the manager, he completely disregarded my sister and would only speak to my husband which was very sexist. He and the whole staff truly offered ZERO assistance to make anything better, and this was ALL ON THE FIRST DAY. Cherry on the cake, the bar only has 1 bottle opener and the towels are stained and old. The staff and manager are unequipped and undertrained. Terrible experience.

We all got food poisoned…