Guest User
August 13, 2022
I clarify that I only value the attention of the hotel, since because they left me lying the day before, I have not been able to stay there. My experience with the hotel is as follows, I make a reservation in March, for a wedding in August. Three days before I start receiving messages from booking saying that the hotel has rejected my card. I update it making sure I don't make any mistakes. Soon, the same message appears again, and so on for a third time. I contact the hotel and they tell me that there is no problem with my card, which is that they have too many reservations and cannot accommodate everyone in the hotel!! Given my perplexity, they offer me to change to another hotel, and I tell them that if they can talk to other people, since the bus to the wedding we were going to left from there and that we had made the reservation a long time ago. They tell me that they are going to try. It is seen that nobody accepted and suddenly one day before the wedding, there is a problem with the air conditioning, but yes, only in the 4 rooms that had been overbooked. We tell them that we stayed without air conditioning and then it's maybe possible, because there are workers, the rooms are flooded... in short, they wash their hands, cancel us and send us to booking a few hours before the wedding and booking tells us At that point, what they can give us is in Jerez. With those of us who stay on the street and with nothing. Let everyone draw their conclusions, but if you go to this hotel, you already know what can happen to you and how they act.
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