AmericInn by Wyndham Appleton North/Little Chute

The beds were comfortable, rooms spacious, and the front desk staff offered excellent, friendly service, ensuring a great customer experience.

We went to charge a room for our guests 2 adults and a baby and toddler. We were told there were only rooms by the pool left and they were more expensive. I asked if there was AAA discount and was told there was. I told them it was only for 2 adults a baby and toddler It was two single beds. They over charged us It was dirty when we went in to drop off the luggage. Full waste baskets ,hair in tub. It smelled like mold and urine. We asked staff to clean it by the time our family came .This was a room we just rented and it was DIRTY. Three hours later family came it was STILL Dirty. The toddler vomited because it smelled like Mold and urine. We used towels to clean the vomit and asked for BOTH new linen and towels. They never came! Tried to use the pool. My daughter was hit in the head with a foot ball! No one EVER used the pool because teenage kids were throwing regulation footballs and we were afraid for the babies. Room not cleaned that night. In the morning we asked again before having a COLD buffet style meal of cold pancakes, sausage and eggs. The next day we were told we could have ordered off menu and only paid tax. We told staff we were going to be gone about 4 hours and to clean the room. We came back STILL not cleaned . My step daughter refused to stay the second night with her kids because they did not even change the sheets or beds . Her dad stayed by himself the next night. It was STILL dirty. We returned the playpen and they did not record it The next day we told staff again please clean. Most times we had to hunt down staff. The standard reply was"we only clean every 2 days". Our room was NEVER cleaned. Not even precleaned check in. My daughter's dad tripped trying to find linen. We saw the manager open the towels for another guest and she ignored us. On the way back he tripped and fell. He had a cane and tripped on Cheetos and wet towels someone had left outside of pool area the staff had not cleaned. The manager SAW those because she left before us giving the other customer towells We followed her to the from desk and I said I would like to speak to the manager. She said there was none. We asked why she would not give us towels. She said"I am not the housekeeper. " We again told her our room was not cleaned and the little boy vomited we NEEDED new bedding "We only clean every two days ". "I am not the housekeeper". I confronted her and showed her the picture on my phone of the room and the sign that says"We clean every 2 days but ask if you need cleaning". I told her our room was NOT cleaned from the start!!! I asked it to be cleaned. She threatened to call the police on me because I raised my voice. I said"call the police " she dropped the phone ! I should have called the police but just wanted the room clean and a refund. By now we only had 4 hours left. She sent us the sign out info on the phone. In other words she basically was acting like we were signed out! The other girl under us offered a free

Carpet in the rooms needs to be updated - It’s old and dingy. It’s a nice size pool area, but needs more table and chairs to make it more accommodating and inviting for people to sit.