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We had the most amazing 3 days 2 nights spent at The Ritz-Carlton Koh Samui and we are so glad we made the decision to stay here for our honeymoon. The service provided by the staff was exceptional and greatly appreciated. They have demonstrated outstanding service which truly made a difference. Their attentiveness and hospitality made our experience even more memorable. Special mention to the Reservation Manager, Gine Castillo Aguenza and reception officer, Yady for their hospitality. Little touches such as the double room upgrade, bouquet of red roses, evening cocktail drinks at the lobby, cake in room, daily activities and the shuttle bus to Chaweng Beach did not go unnoticed and these are what made Ritz-Carlton Koh Samui so special! We look forward to returning in the near future!

Very warm and professional service, great food. I stayed 3 nights with my family. we need to catch an evening flight, and I talked with Pei Pei, she helped to sort out late checkout which is very kind. Excellent experience!

We stayed at three different hotels/resorts for our honeymoon and by far the most memorable experience was during our stay at the IC. The friendly and helpful staff always went the extra step to be helpful and accommodating. We were able to relax and enjoy all of the services that were made available to us, and enjoy having dates at the different picturesque sights throughout the day. In particular, the speed of the services such as requesting a buggy or ordering room service were extremely quick! We would like to thank all of the wonderful staff who worked hard all day to give us such a wonderful experience. In particular Emily at the lobby was extremely helpful and welcoming from the moment we arrived to every time we happened to pass by. Thank you all, for making this once in a lifetime honeymoon truly exceptional. We hope to come again for a longer stay during future anniversaries!

This was our place to go whenever we visited Koh Samui. This is a small, quiet beach front boutique hotel. The staff have always been very friendly and will try their best to accommodate you. This visit we felt very unwelcome. Considering this was our 5th visit, and we were excited to be back in Koh Samui, I was expecting to have been welcome back in a nicer way. No, that did not happen. We found our bathroom was dirty, especially around the toilet, and immediately I contacted Reception, who sent someone to clean it and then asked if we wanted to change rooms. I asked why the toilet had not been cleaned in the first place, and they could not answer. I was so disappointed. I then started to notice other things that I was not happy about. We asked for the manager, who we know well and has always been very hands-on and always came to welcome us back when we returned for a visit, and they said they would send a message. The manager sent us a bottle of wine and an apology note. Well, that was very presumptuous of the manager because I don't drink!!! We returned the bottle!!! I eventually met the new manager, he's new from England. I did let him know how I felt and told him it was not very nice to step into an unclean bathroom. Excuse was they just done maintenance, I told him that's not my concern it should have been cleaned, and he accepted this should have been done. The hotel is looking very old and does not have the wow look anymore, and considering we've visited many times the hotel did have refurbishments in the room, the rest of the hotel definitely needs refurbishment. You would have thought this would have been taken care of during the lockdown. The sky roof in the breakfast area needs cleaning. The swim up bar the tile fell off and one of the guest had to show the staff member what had happened because it was sitting in the bottom of the pool which the guest went and pull up and gave to the staff member. So, to be honest it's a lovely hotel but the manager is an office person and does not really engage well with guests, which is a shame because for a small hotel he definitely needs to be ensuring his guest know who he is and to also welcome them back or thank them for visiting. He did, however, come and wave us goodbye, I suppose he's hoping we will be back. We are not sure we will visit again. We went and checked out another hotel and found other hotels charging the same and are much nicer. Changes bring better, but it did not happen on this occasion, unfortunately.

My stay at this hotel was amazing. Sala offers a commutable 10 minute walking distance to local bars and restaurants while maintaining a serene ambiance shielded from the noise and nightlife of the Chaweng area. I was warned by friends that Chaweng was unfavourable for living due to its proximity to the airport, but the room is well sound proofed and completely silent. I was surprise by the space and depth of the personal pool as it was bigger than the images suggested and offered a great place to swim late at night after a day in the heat and was completely private from the other guests. The food was great. Breakfast was available through delivery or in the restaurant. They high-quality food, coupled with a daily menu offered delightful variations. Staff even ensured my breakfast was delivered before my early check-out, so I was able to catch my departing flight with good timing. The staff were friendly, polite, attentive, and always ready to assist, they went above and beyond to ensure my comfort throughout my stay. They offered communication via telephone or via message through a downloadable app - so it was easy to communicate any of our needs from the room or on the go. The beachfront pool is a little small and ideal for guests with children, whereas adults can make use of sea-side loungers, free kayak rentals, a great bar and swimming in the sea. In summary, this room offers a perfect blend of convenience, luxury, and tranquility. Whether you're looking to explore the local nightlife or simply unwind in style, it provides an exceptional experience. I hope I can return in the future!

We booked through luxury escapes with the junior suite upgrade, as part of the grand reopening package, this gave us massage’s and an extra meal every day. The Positives:- our room was enormous with terrace that overlooked the sea, it was nice to wake up to sounds of lapping waves. The whole hotel has had a partial make over and a coat of paint, the gardens and water features are excellent, the pool is clean, maintained and a nice size. The massage team were very polite, professional and not pushy. Their massages are not expensive and seem to price match going further down the beach. The Neutrals:- The refurbishment is cosmetic, the electrical switches are old and yellowed, there’s no usb sockets next to the bed. There seems to be a reluctance in giving you enough towels for your room, 1 small bath towel and a flannel per person, they also provide you pool towels. Breakfast was okay, it’s a buffet service with a European selection and Thai selection, the sliced break was just suitable for toast as the crusts and edges dry out quickly. Rita who served coffee in the morning was shining example as was the chef who did a range of egg’s every morning, they both remembered our daily orders. A point of frustration for us was we didn’t find a single fork or knife that wasn’t bent. I guess the refurb’ budget didn’t go that far. The coffee was variable from okay to very bitter. Some of the table staff seem more interested in chatting amongst themselves rather clearing tables. The pool furniture is tired and in places dirty with bird droppings, the staff seem reluctant to clear used glasses. The included meals on our package were okay, not exciting, the quantity varied, but usually well presented. We ended up going out to a restaurant next to the hotel, which was excellent and great value. To swim in the sea is tide dependent, at high tide the waves come right up to and crash into the property wall and it’s impossible and unsafe to enter and walk down the beach. When the tide is out, there’s quite a lot of litter on the shore edge, which you have cross to get into sea. Another thing to consider, there are facilities for the disabled. There are no lifts, ramps toilets etc, but loads of stairs, it’s a bit of a drag going to reception to get you key card reprogrammed when it fails. If you’re unsteady on your feet give this place a wide berth. The location is about 15-20 mins or 200tb into town. Chewang beach is very lively in the evening, there is something for absolutely everyone there! There’s also a western style shopping mall and a great food court. Finally what really grated us, there’s a price list of items in our room should we break something or decide to take something. This sits really uncomfortable with us. They know the price of everything but the cost of nothing We’re happy to be moving on after 7 nights. We wouldn’t come back here and feel uncomfortable recommending it. However we’d certainly come back to Koh Samui

Beautiful hotel with lots of amenities. Beach with white sands and clear water. Perfect for families. Love their surprise of the day. Breakfast is average. It's in the heart of Samui. I booked a pool villa. Cleaninest is poor. The pool was dirty and smelly. I paid for the villa to use the pool for three nights, but I ended up not using it at all. It was our wedding anniversary but didn't go well i as wanted. Survived mosquito bites. A snake slithered at my door, just outside the villa. So please be aware. Though i like the hotel, I'm not sure if I'll ever go back again after experiencing all those unpleasant things. Snake was the last thing I expected to see in a star hotel.

This is my favorite hotel ever Holiday Inn Samui. Perfectly Breakfast, Fully furnished room, Big swimming pool, Kids playground, Kids Club and etc.I have to mention this; we met ‘Khun Nim’ at the great breakfast restaurant and she took our family to the Kid club… After 3 days our child almost sleep there. They’ve got 3 or 4 staffs am not sure to take care of your children and also break time to clean the room, toys and etc. For parents are perfect cause you can leave them there, some information paper to sign, just don’t worry they’ve lots of activities for your children; playing, listening, watching, painting, drawing and climbing. We need more time here.

Had an amazing stay at the Bandara resort. We had room 146 which was great and the gardens were Beautiful!! Special shout out to Kitti , who is a fantastic host and made our stay extra special!! A lovely house keeper for our first week who worked very hard to make our room look amazing and smell Devine when came back after a day out. And Faye/kaye sorry I’m not 100% at breakfast she was lovely too. Special staff deserve a special mention!! We will definitely return! Great location to walk to fisherman’s village for great restaurants x 😀

Das Hotel liegt etwas abseits am Chaweng Beach was aber auch Ruhe bedeutet. Mit dem Taxi kommt man für ca. 6 Euro in die Stadt (hier unbedingt die ältere, super nette Dame gegenüber am Ausgang fragen. Ein besseres Taxi findet man nicht). Hotel ist mit Sicherheit nicht mehr das neueste, aber alles ist sehr gut gepflegt. In den Zimmern funktioniert alles und die Betten sind auch gut. Fitnessstudio ist sehr ordentlich für ein Hotel, das Frühstück und Abendessen sehr gut. Liegen sind sowohl am Pool, als auch am Meer ausreichend vorhanden. Der Strand gehört sicherlich zu einem der schönsten und ruhigsten in Ko Samui. Das Personal war auch super nett und freundlich! Sehr gerne beim nächsten mal wieder. The hotel is not directly at the main Chaweng Beach, which also means peace and quiet. You can take a taxi into the city for about 6 euros (definitely ask the older, super nice lady opposite at the exit. You won't find a better taxi). Hotel is certainly not the newest, but everything is very well maintained. Everything works in the rooms and the beds are good too. Gym is very decent for a hotel, breakfast and dinner very good. There are enough loungers by the pool and by the sea. The beach is certainly one of the most beautiful and quietest in Ko Samui. The staff was also super nice and friendly! Very happy next time again.