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I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The least to say is that this hotel has known better days ... very long ago! The rooms are gloomy lit, furniture and curtains outaged, floorcarpet with numerous dirty spots, bathroom is extremely basic and the worst is the heating: I arrived in the room at 6 p.m. and the heating was off, temperature was probably around 15 or 16° - only after a couple of hours it was better, but though put on maximum, I hardly could get more than 18° during the night. Breakfast, for 23€, was spartan; scrambled eggs and bacon were cold.

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all

We booked 4 rooms for our family tour and we had a great stay at Sapphire House. The rooms were cosy, clean and quiet. The breakfast was amazing with on-demand hot dish menu prepared for you! Front desk staff were very helpful and arranged a van for our group to commute to the station. The team was well diverse with Chinese speaking front desk staff as well. Highly recommend this hotel!

After traveling through Amsterdam, north of France, 3 cities in Belgium and being disappointed with almost every hotel, our stay at this hotel was finally superb. Clean, friendly staff, centrally located in Antwerp, and the view of Central station during the day and night was just stunning. Upon arrival I requested view to Central Station and the attendant wasted no time to grant the request. All we had to do was join the hotel’s rewards program, which we did without hesitation, and my wish was granted. Our room was upgraded at no cost and we were not disappointed. Ground public parking conveniently located under hotel. Plenty of restaurants around. Chocolate Nation Museum literally 10 steps away. The room was big and comfortable. Bathroom too. Great blow drier lol. Toiletries provided including toothbrush, comb, bath salts…. We were truly impressed. Highly recommended if you’re on leisure or a business trip.

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

Stayed in the the Hotel Indigo for 2N whilst visiting Antwerp. The hotel is excellently located, within a stone's throw from the Grand Central Station - so ideal for accessing local destinations. The rooms are excellent quality - with good quality furnishings. The only exception to this is the bathroom mirror, which has a light which dangles from cord in front of the mirror, rather than being placed at a spot where the light effectively illuminates your face as you look in the mirror. Fortunately, I always bring my own illuminating mirror when I go travelling, for this kind of eventuality! The service was very good, and I like the touch where you can opt out of having your room cleaned and towels exchanged if staying 2N or more, in return for a free drinks voucher. The price is good also, was certainly among the more reasonably priced hotels in the city. Would definitely return!!! 100%.

The location is close to the station and there are many places to eat nearby. The staff are friendly and the rooms and bathrooms are clean. There is a hair dryer, iron, coffee pot, etc. in the room, and you can stay comfortably for 3 days.

No extra bed available. Good location, close to all attractions. The room is small, but this is a common problem in European hotels. Suitable for children and children. Did not drive, it is not clear whether there is parking