Antwerp Hotels with Shuttle Service

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The location is close to the station and there are many places to eat nearby. The staff are friendly and the rooms and bathrooms are clean. There is a hair dryer, iron, coffee pot, etc. in the room, and you can stay comfortably for 3 days.

No extra bed available. Good location, close to all attractions. The room is small, but this is a common problem in European hotels. Suitable for children and children. Did not drive, it is not clear whether there is parking

Good location, near the central train station and close to restaurants and pubs. Breakfast was decent. The room was ok. The airconditioning didn’t work and it was pretty humid and warm at night. I reserved a room for myself and a friend one month in advance for an event in Antwerp Sportpaleis. When we arrived at the hotel, we discovered it was not twin separate beds. The receptionist was rude and wasn’t helpful to change the room to separate twin beds. He made us wait until 1:30 AM in the morning to change into a twin bed room instead of one queen size bed. Please be more flexible and customer first minded.

This is a beautiful place. It even smells good. It is somewhat centrally located depending on what you want to do (we came for a concert so some other hotels might have been closer). They are a 5 star and I believe most of the services are high quality. We especially liked the front desk staff. The rooms are small but don’t “feel” too small (normal Europe small certainly larger than the average Parisian hotel for example). We went for our anniversary and they added a special touch to the room. We would have liked to dine at one of the Michelin restaurants but there’s no real relationship with the hotel so there aren’t any special arrangements that can be made. It all worked out though as we ended up getting a last minute slot at Zilte and that worked maybe better for our diet. I think this is probably the nicest most unique hotel in Antwerp and I would PROBABLY stay there again (it’s not that pricey in my opinion as it’s essentially a resort and is on par with a resort price wise). My one hesitation is the less than stellar communication from the email address. I live abroad so calling is difficult so it would be nice if queries could be answered (only half of my communications were noted, including one I’m still waiting for a response from about a (very large) mystery charge).

Due to my booking error at another hotel we ended up at the FranQ. An awesome stay from check in to check out. The room was beautiful and very clean. Our dining experience was made great by Iren the bartender. It was not very busy and she spent time with us and fully explained the menu. You can tell she is proud to be working there and it showed.

Most importantly- the location is great, the bed very comfortable and the whole place was very clean and nicely decorated. One should be aware, though, that all rooms can only be reached via rather steep and narrow stairs, we were staying on the fourth floor with an incredible view of the place and the surrounding restaurants and bars. Given the height of the floors, I was very happy I only had a small bag of luggage. Our room had a fridge and a small coffee machine, no kitchenette. We also had no heating in the bathroom, as the small heater there did not work, and only a small air heating unit in the room, which could not at all keep up with the frigid February temperatures. I would have also appreciated a bath rug. The price is acceptable for the location, though, and, again, it’s very clean and the staff in the adjoining café are very accommodating and friendly.

We were in Antwerp for a mother and daughter trip. De Witte Lelie is a charming hotel in a beautiful central location in Antwerpen. When we checked in my daughter could choose a room from the ones available: it was her birthday. The staff is professional, polite, kind, friendly and charming. There was always a smile from Nem for us when we left the hotel in the morning and a smile from William when we came back in the evening. We would have stayed a fourth night (last minute) but, unfortunately, the hotel was fully booked. The last night we found a lovely birthday cake upon our return at the hotel. It was such a kind and thoughtful surprise! The rooms are stunning, all with a different design. The hotel is clean, the room service impeccable. There is attention for details at all levels. We can’t wait to be back here next time!