Antwerp Hotels with Hot Tub

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The least to say is that this hotel has known better days ... very long ago! The rooms are gloomy lit, furniture and curtains outaged, floorcarpet with numerous dirty spots, bathroom is extremely basic and the worst is the heating: I arrived in the room at 6 p.m. and the heating was off, temperature was probably around 15 or 16° - only after a couple of hours it was better, but though put on maximum, I hardly could get more than 18° during the night. Breakfast, for 23€, was spartan; scrambled eggs and bacon were cold.

After traveling through Amsterdam, north of France, 3 cities in Belgium and being disappointed with almost every hotel, our stay at this hotel was finally superb. Clean, friendly staff, centrally located in Antwerp, and the view of Central station during the day and night was just stunning. Upon arrival I requested view to Central Station and the attendant wasted no time to grant the request. All we had to do was join the hotel’s rewards program, which we did without hesitation, and my wish was granted. Our room was upgraded at no cost and we were not disappointed. Ground public parking conveniently located under hotel. Plenty of restaurants around. Chocolate Nation Museum literally 10 steps away. The room was big and comfortable. Bathroom too. Great blow drier lol. Toiletries provided including toothbrush, comb, bath salts…. We were truly impressed. Highly recommended if you’re on leisure or a business trip.

No extra bed available. Good location, close to all attractions. The room is small, but this is a common problem in European hotels. Suitable for children and children. Did not drive, it is not clear whether there is parking

Good location, near the central train station and close to restaurants and pubs. Breakfast was decent. The room was ok. The airconditioning didn’t work and it was pretty humid and warm at night. I reserved a room for myself and a friend one month in advance for an event in Antwerp Sportpaleis. When we arrived at the hotel, we discovered it was not twin separate beds. The receptionist was rude and wasn’t helpful to change the room to separate twin beds. He made us wait until 1:30 AM in the morning to change into a twin bed room instead of one queen size bed. Please be more flexible and customer first minded.

Terrible experience. Upon arriving in 29 degree European heat I was informed that the air conditioning in my room did not work, that they could/would not fix this problem and that no fans were on offer within the hotel. Upon asking the man on the front desk if they had any other alternatives I was told to ”Think about Everest” as this would cool me down. Whilst I am sure said man chortled at this niche and clever remark - this was indeed red flag number one for me. The next day after minimal sleep in my personal sauna, and a horrific dribbling shower, which was at best suitable for a mouse with the pressure it was putting out I had a 16 hour work day. I returned to the hotel in the early hours of the morning. Exhausted, I took the lift the 4 floors to my room only to be met with red flashing lights and a door that would not open. Alas, I begrudgingly went down to the ”24 hour” reception where low and behold an empty seat greets me. At this point I'm exhausted and annoyed. I call out for a few minutes trying to ascertain the location of the night manager in what can only be described as a cruel rendition of marco-polo (minus the call-back from polo). Eventually a bleary eyed manager (the same who made the Everest comment) appears from the depths of reception. He wanders over to me and makes a hand gesture/some grunt as if to say; 'what can I do for you?' Apologetically I explain that my key is not working and that I was sorry to disturb him but I needed to go to bed. He actually had the audacity to tell me I was ”impatient”. Not like it was his job to be on reception all night and to help guests with issues like this! I let the comment slide as I was too tired to argue with an elderly Belgian hotel manager and I head off to bed. In fairness there was now a fan in my room so the sauna became slightly more comfortable on my second and final night. All in all - a poor hotel with few current amenities and a grumpy night manager. For the price - look elsewhere!

Super General manager, Super hosts, I would definitely book this hotel again and again if the service and terms would be the same. Central located, check-in procedure was easy. Bar with snacks/food/drinks was a excetional service :) Tip The bathroom smell - Can be solved to change/clean the drain/sifon. Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud. Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.

Due to my booking error at another hotel we ended up at the FranQ. An awesome stay from check in to check out. The room was beautiful and very clean. Our dining experience was made great by Iren the bartender. It was not very busy and she spent time with us and fully explained the menu. You can tell she is proud to be working there and it showed.

Very nice hotel