Anyue enters Laifu Hotel

Check in after 6 o'clock. A man and a woman at the front desk first said room 208, then changed it to room 301. There was no elevator, so the three of us women asked if they could help carry our suitcases to the third floor. The woman at the front desk immediately said: We don't have this service and the staff have already gone off work. I don’t know what they are either (she said they are not the bosses). So we had no choice but to take a step back and request to change the room to the 2nd floor, but the answer was: there were no rooms available on the 2nd floor and you didn’t specify the 2nd floor in the order (do you have to specify the floor when booking a room on Ctrip?). They also sneered and said: No, you can stay somewhere else (this was because they took advantage of the fact that we had passed the free check-out time). It's like eating a fly! We believed that less trouble is worse than more trouble, so we had to suppress our anger and negotiate patiently. At the same time, we checked the Ctrip order and saw that the 2nd floor was clearly marked on it. Only then did we get the 2nd floor room they mentioned. What surprised us even more was the layout and facilities of the room. There were not 3 sets of toiletries in the triple room, and the bathroom of less than 1 square meter was equipped with a washbasin, squat toilet and shower. The most uncomfortable thing was that the shower water flowed into the room in front of the door, and the bed next to the bathroom was all wet. How did this kind of environment, hygiene and service attitude come about in Ctrip? Can I still use Ctrip with confidence?