Heritage Hotel Reviews

This hotel definitely does not meet a 4-star rating; at best, it's a 2-star establishment. We stayed for one night, from June 22nd to 23rd, in a deluxe room with breakfast and dinner included. We booked this hotel because of its supposedly good reviews, and the price wasn't cheap either. However, we were shocked by what we found. First, we were taken to a room where it was impossible to breathe due to a strong smell of sewage and mold. The furniture was swollen from moisture, the wardrobe had no doors, and tiles were missing from the balcony edge. After explaining this to the hotel staff, we were offered another room. Initially, it seemed much better – the smell wasn't as strong, and it appeared cleaner. But that was until we went to bed, as it turned out someone had already slept in the bed, indicated by the dirty and wrinkled bedding. After we showed them pictures, the hotel staff changed the bedding. Later, the toilet also started leaking. The food itself was good, but our appetite disappeared once we realized the dishes were dirty, the plates were sticky, the glasses were grimy, and there were many flies crawling on the food. At breakfast, we weren't even offered water or coffee; it seemed this option was only for locals. It appeared there was one level of service for locals and a completely different one for foreign tourists. Upon further investigation of the reviews, we realized that approximately 90% of the positive reviews were from local residents, and the negative ones were from foreign tourists.

"When you enter this hotel, you are greeted pleasantly by the large and welcoming reception area. However, as you walk through the corridors, the atmosphere changes; they are cold and stripped of decoration, giving them a somewhat sober appearance. The rooms are spacious and have large windows offering views of the gardens, which is a big plus. The pool area is another positive; it is very quiet and in excellent condition, ideal for relaxing. As for breakfast, although it is extensive and varied with a good curries on offer, there is one small drawback: the buffet is located in the hotel corridor. This means that you have to constantly leave the restaurant to access the breakfast options, which can be somewhat inconvenient. Lastly, it is worth mentioning that there are not many options in the surrounding area. There is a lake where you can walk around, but if you are looking for restaurants or nightlife, you will have to travel to the city, which is quite far away. In summary, the hotel has a lot of potential thanks to its excellent entrance and comfortable rooms, but could improve in terms of the decoration of the hallways and the convenience of breakfast."

The room is quite big, but the facilities are old. The refrigerator doesn't work, and the air conditioner is noisy. The biggest problem is that there is no quilt, only a bed sheet. It's hot when the air conditioner is not turned on, but cold when it is turned on! Although there are not many varieties of dinner by the pool, the taste is good, with freshly fried pasta. The breakfast is relatively simple.

The sheets were as dirty as rags and the room facilities were old. I only stayed for one night and it was okay.

The hotel is located in Anuradhapura, with beautiful pagoda ruins visible across a large lake. The environment of the hotel is quite beautiful, and the swimming pool is also very good. The supply of buffet breakfast is not stable. We stayed for 4 nights in a row. Breakfast was buffet breakfast on two days and set meal on two days. The explanation given by the hotel was that the buffet breakfast was not open because the tour bus had left and there were too few people. Anyway, it’s quite interesting to have a traditional Sri Lankan breakfast. Picture 1 is the set breakfast we had (the portions were huge), and Pictures 2 and 3 are the buffet breakfast.

The pool dinner is very nice, and the waiters are also very friendly The hotel is by the lake, there is a large lake when you go out, very quiet

food needs to be improved

Clean and hygienic, good service attitude

The Heritage Hotel Anuradhapure is a remarkable place and service and foods are brilliant. Here service staff is very friendly and they given ultimate experience for us. They organize a awurudu festival as well. Highly recommend this Hotel. Thank you.

Beautiful surroundings with a pleasant view that calms you down. The staff is friendly and helpful. The hotel is adjoining Tissa wewa [lake] and the garden is landscaped splendidly. The swimming pool is very picturesque and clean. The food was great too with a good spread.

Hey heritage, we spent nice vacation in your beautiful hotel at Anuradhapura. Specially said that rooms are very clean, and fresh. Hotel staff are kind and responsible for guests. Foods are delicious. Carm environment in this hotel. Thank you heritage

Hy heritage. We spent nice vacation in your hotel. Hotel staff are very kind and friendly. They arrange nice buffet for our dinner. Specially, restaurant staff are very hospitality friendly. And then this hotel have a nice pool area. Thanks

Hello hotel heritage, we had one of our best stays with you and thank you all the warm treatments that you guys gave to us. Hotel is located in a beautiful environment with carm nature and hotel foods are the best. There's a huge pool area with clean surrounding. We would like to come there again.

Hy heritage, we stayed 1 night in this hotel and had a nice room. Also we had a delicious foods. And they have a nice pool area. Its very clean and carm for us. Then staff is very friendly and hospitality. Hotel located near to ruwanweliseya. Thats very good for us . We had a nice experience in heritage.