Astoria Hotel Antwerp

Service Quality: Front office staff are described as enthusiastic and helpful, with examples such as allowing guests to store bikes in the garage before check-in. The overall service is noted as friendly and efficient, contributing to a positive guest experience.(based on 1 review)

Basically this hotel should be given 1 or 2 stars not 3: it is extremely dated, "tired", poorly furnished, ugly, dingy, and the web site is a total fabrication: The pictures shows a well-lit reception and a cozy lounge in a big space. It is certainly not what you get as everything is dark, small and there is no restaurant, no bar, no laundry service, no proper lounge to relax with friends. Just 2 old sofas and a vending machine from where you can buy some beers and crisps. It looks more like a boarding house than a hotel. In our bedroom, some lights were broken, our twin mattresses were noisy, lumpy and uncomfortable and the pillows were terrible, also lumpy and shapeless. The shower had no proper pressure and had a very unhygienic curtain instead of a proper screen. You are given 3 towels for 2 people, not 4 and they are very thin and quite worn. The staff is indifferent and not very helpful. The breakfast is more or less adequate but the fruit salad was stale i.e. not made on the day as was some of the bread To top it all up, the price is outrageous for what is really a very poor hotel. The only positive point is that it is well situated, near the station but there are plenty of other hotels nearby so AVOID, AVOID, AVOID!