Tunshe·Culture Hotel

Tunshe·Culture Hotel Reviews

Tunshe·Culture Hotel

Huangguoshu Street, Xixiu District, Anshun, Guizhou, ChinaSee Hotel Details
Tunshe·Culture Hotel
Tunshe·Culture HotelTunshe·Culture HotelTunshe·Culture Hotel
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Guest Reviews

9.2/10
Very Good
1123 review
Verified reviews
Location9.2
Amenities8.9
Service9.3
Cleanliness9.2
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All reviews(1123)
Positive reviews(1090)
Reviews with photos/video(579)
Friendly front desk staff(147)
Well designed(143)
Delicious breakfast(110)
Well decorated(101)
Excellent afternoon tea(88)
Convenient parking(69)
Tasty restaurant(30)
Located downtown(21)
Negative reviews(33)
Guest User
Elegant Queen Room
Stayed in Jul 2024
Solo traveler
3 review
8.0/10
Very Good
Posted on Aug 20, 2024
Comfy room. The hotel used lotsa woods and it smell so good especially at the lobby.
Response from Property: Dear guest, thank you for your stay and support, I am very happy that you love the hotel decoration style, the hotel adopts the Ming Dynasty style, the wooden structure can better reflect the national style, the hotel's afternoon tea and cocktails are also popular, looking forward to your next stay experience, wish you a happy life!
Arnas
Elegant Queen Room
Stayed in Apr 2024
Couple
5 review
9.5/10
Amazing
Posted on May 5, 2024
An interesting concept for the hotel. It really aims towards cultural / arts visitors with its decor, informational books in your room, etc. No complaints about the service and amenities, only small issue is the city layout itself. Not a problem if you're calling in taxis though, and it's fairly close to a lot of restaurants.
Response from Property: 【 Free book reading 】 Dear guest: Hello! Thank you for your visit, but also sincerely thank you for our love and recognition,We are touched that you have remembered your wonderful time here, and it is our duty to make our guests enjoy their stay,We are very honored to get your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Guest User
Garden Room (2 beds)
Stayed in Jun 2024
Traveling with friends
4 review
5.5/10
Posted on Jul 11, 2024
Avoid lightning! ! ! The overall service environment is not worthy of the star hotel rating given by the platform. 1. The hotel looks quite grand from the outside, but there is no ramp leading to the lobby, which is not very friendly to girls with heavy luggage or people with disabilities. 2. There was a big gap in the door of the assigned room. Picture 2 is my door, and Picture 3 is my friend's door (to verify, I checked several adjacent rooms and they didn't have this problem). 3. The hotel's attention to detail is really not as good as that of general 3-star chain hotels. The corresponding facility floor was not informed when checking in, and there was no marking in the elevator. I contacted the front desk but the phone was not connected. Check-in said to dial 1111 4 times. My friend and I called several times and none of them worked (I had no choice but to run downstairs to ask). The Wi-Fi password was not disclosed and was not even marked in the room. 3. What makes me most dissatisfied is the service quality. My friend and I went downstairs at 22:07 to get the cocktails that came with the set meal. When I arrived, my friend was still waiting, so I immediately ran to the bar to ask how to place an order. The only female bartender on the scene told me to wait patiently while she prepared the "Whiskey Sour" cocktail that was served to everyone. I looked around and saw that we were the only ones who had just arrived, so I thought my friend would be the next one. At this time, a couple came, and the man went up to ask if there were any drinks not included in the set menu or ordered individually. The female bartender immediately showed great enthusiasm (after all, the spender had come, so her excitement was understandable). She mixed the drink, introduced it and served my friend's cocktail right away. Moreover, when he turned around and passed by me, he comforted me and asked me to wait patiently. I didn't think it mattered at the time. After all, waiting was normal as long as things were being done. However, after she paged the other two male bartenders, the female bartender began to enthusiastically introduce various types of wine to the couple, and when they expressed their desire to try Feitian Moutai, she took out her phone and immediately contacted various channels for communication. I? ? ? Okay no problem I thought my drink would be made by the two male bartenders who came in later. At 22:28, one of the male bartenders brought a cocktail and walked towards the couple, as shown in Figure 4. I looked over in confusion, but I thought mine should still be done, so I continued to wait. During this time, I saw the female bartender at the beginning walking out. When she passed by us, she looked at our table and said in a low voice, "This lady's drink..." I didn't hear clearly what happened next, and then she walked out. At 22:36 I saw them pick up another cup and walk towards the couple again, I! ! At this time, I stood up again and walked to the bar. I found out that the two male bartenders were not making my whiskey sour at all. So, does it mean that only those who pay are entitled to service?
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Tunshe Cultural Hotel. Thank you for taking the time to evaluate us. After receiving your evaluation, we have discussed solutions for the problems with facilities and equipment and are preparing for rectification. In addition, we would like to give you feedback on the service issue you mentioned after understanding the situation and conducting surveillance investigation. You are in 2 rooms with 3 people. You and a lady are sitting at the counter at the door. When you came in, you only told the waiter one of the room numbers. After the other lady came in, she sat at the counter in front of the bar. You were seated separately, and the waiter didn't know you were together. Each room was given a free cocktail. The bartender informed you when he served you the cocktail for the first time and asked if you needed other drinks. You replied no, and then he greeted other guests. The lady sitting at another counter sat in your seat later and didn't tell you to change seats. The bartender didn't pay attention to changing seats when making the cocktails. After the cocktails were made, other guests were already sitting in the original seat. The lighting in the bar was dim, and he didn't recognize the guest clearly before giving the seat to this guest, which caused such a misunderstanding. We will definitely strengthen training and management for this negligence in service. Please don't be angry about it. We sincerely invite you to experience it again. We will definitely present you with the best service and wish you a happy life!
Qiurixianxia
Garden Room (2 beds)
Stayed in Apr 2024
Family
4 review
10/10
Outstanding
Posted on May 3, 2024
Overall, the check-in experience was good. The hotel has its own cultural characteristics. As soon as I entered the hotel, I was infected by the atmosphere of the village: the little girl in the lobby was very enthusiastic when checking in, answered all questions, and was very considerate of customers; I arrived at the hotel at around 6 o'clock in the afternoon, tasted the afternoon tea arranged by the hotel, and also experienced the fire and chat around the fire; I had a good sleep.
Original TextTranslated by Google
Response from Property: [Internet celebrity afternoon tea] [First choice for business trips] Your praise and good reviews will be the driving force for Xiaotun to continue to work hard and make progress. We have always been adhering to the service concept of "customer experience first" and always pay attention to the experience of every guest in the hotel. We will do our best to meet your needs and sincerely look forward to your stay in Xiaotun again!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Couple
3 review
10/10
Outstanding
Posted on May 2, 2024
I didn't have time to experience the hotel's afternoon tea and cocktails. Although it's a popular hotel, the cleaning lady and the front desk girl were very enthusiastic. They patiently answered our requests and questions. The hardware of the hotel room was also very good, especially the mattress and pillow (I have requirements for this), which allowed me to sleep well and have fun.
Original TextTranslated by Google
Response from Property: [Fitness equipment] [Breakfast time to 12 noon] The happiest moment for a person is to find the right person, and the happiest moment for a journey is to find the right "nest". We are motivated to do our best, and you are our best appraisers. The greatest happiness in life is that when I look back, you are behind me. Please remember the feeling of this journey, there is a group of passionate young people here, and this is the home of the soul.
Guest User
Garden Room (2 beds)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 26, 2024
It's pretty good, there are a lot of food nearby, the girls at the front desk are also very welcoming, there are afternoon tea, breakfast, basically what you see is what you get, all are pretty good, you can also take a bus directly from the hotel to the falls, it's all very convenient.
Original TextTranslated by Google
Response from Property: [Newly Renovated Hotel] [Zero Pressure Mattress] Dear guests, every encounter has its cause and effect; Xiaotun cherishes every encounter and is grateful for every encounter! Thank you for choosing us among thousands of hotels and sharing your wonderful stay experience with everyone! Xiaotun cannot do without the support of all guests on the road ahead. Thank you for your encouragement. We will continue to work hard and do better and better! Looking forward to your stay again~
Guest User
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 23, 2024
The scenery is so beautiful. The front desk clerk is so nice. He also gave me a cocktail. I can't drink alcohol, but he replaced it with a drink. It's so beautiful! I was surprised by the quality of the hotel. It is worth recommending! I will stay here again if I have the chance to come here in the future [strong] I hope the hotel will keep such good service and quality
Original TextTranslated by Google
6/9
Response from Property: [Zero-pressure mattress] Your praise is the warm sunshine in spring, warm and sunny. I am very happy to meet you in Tunshe. All the trivial matters of your stay can be left to us to solve. Xiaotun has always been committed to bringing you warm service and a comfortable stay experience where you feel at home. We look forward to your visit again!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 23, 2024
The room and environment are so good, really, I never comment, but I really think this hotel is so beautiful, a real hotel full of atmosphere. The key is that there is a very quiet little bar. Slow cooking life is really comfortable😌 Facilities: Complete Sanitation: Clean Environment: Beautiful Service: Excellent
Original TextTranslated by Google
Response from Property: 【Internet celebrity afternoon tea】【First choice for business trips】 There are always people who come from thousands of miles away for me! Thank you for choosing to stay at Xiaotun's home. Xiaolan is also very happy that you are staying comfortably. I put a smile on my face and fill my heart with love. Xiaotun cherishes every encounter and is grateful for every encounter. I wish you a cheerful smile in the future, more joy, and long peace! Looking forward to meeting you again!
Zongzidesuisuinian
Garden Room (2 beds)
Stayed in Mar 2024
Traveling with friends
31 review
8.5/10
Very Good
Posted on Apr 21, 2024
The room is clean and tidy, and the front desk service is very good. Overall, the hygiene, environment, and service are all good. But I still feel uncomfortable. When booking the hotel, there are afternoon tea, free (mini) refrigerators, and cocktails. Because the front desk did not mention the service at 7 o'clock in the evening when I arrived at the hotel, I suddenly remembered to call the front desk at night. Afternoon tea was not provided because it was too late. They said it would be provided the next day. No one mentioned this matter when I left; special cocktails said that they would be available in the restaurant downstairs, and we thought it was too late so we didn't go; free (mini refrigerator) said that everything in the refrigerator could be enjoyed, but there was only a bottle of mineral water in it. I reported it to the front desk again, and the waiter came to give us the things in the free (mini refrigerator) when we were about to go to bed. If you don't call, you won't enjoy this service. No one reminds or informs you. Since there is this service, why doesn't the hotel remind you? It makes people feel very uncomfortable. I personally think that if there are special projects and services, you should do them well. It's better not to do it, but the experience will be worse. Internet celebrity afternoon tea: no Free (mini refrigerator): provided after calling Special cocktails: not enjoyed
Original TextTranslated by Google
Response from Property: 【Free mini fridge】【Special cocktail】The lightness of time leads you to the fragrance. With a happy heart, in this bright spring, we will carry on love to the end! Thank you for your support along the way. Your satisfaction will be our greatest motivation and support. We will work harder to improve ourselves. Welcome your arrival to give you new surprises and touches! We will also correct your comments in a timely manner, and follow up on our small problems with hotel services and details.
Guest User
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 19, 2024
The hotel has a warm environment, unique decoration style, convenient transportation, warm and thoughtful service, suitable for tourism and living. There is also a restaurant in the hotel, the taste is very good, you can try it, there is also a snack street around, suitable for shopping and eating at night, this living experience is very good, I will come again next time
Original TextTranslated by Google
Response from Property: [Newly Renovated Hotel] [Zero Pressure Mattress] Dear guests, every encounter has its cause and effect; Xiaotun cherishes every encounter and is grateful for every encounter! Thank you for choosing us among thousands of hotels and sharing your wonderful stay experience with everyone! Xiaotun cannot do without the support of all guests on the road ahead. Thank you for your encouragement. We will continue to work hard and do better and better! Looking forward to your stay again~
Zhiyuchunchi.yanyusuiyue
Elegant Queen Room
Stayed in Mar 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Apr 18, 2024
Anshun Tense Hotel, this is the first time I have chosen such a beautiful hotel in the city. I thought that such a hotel could only be found in the B&Bs of tourist attractions. I didn't expect that there is one in the city [sneak sneer] and the price is so affordable! Don't be too surprised, the service is also great, especially the cleaning lady smiled and said hello as soon as she saw me [grin], warm and simple feeling [sneak sneer] The afternoon tea was very exquisite, but it was a pity that I forgot to take a photo after eating it! In short, it is highly recommended. I was a little worried after reading the bad reviews before, but I found that I was worried too much after checking in [hehe] [hehe] I don't know what these people who gave bad reviews think, I personally think it is very good 👍🏻 I want to give a big thumbs up 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: 【Zero-pressure sleep-aiding mattress】Dear guests, Xiaotun is very happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to us! Tunshe Cultural Hotel is committed to creating a city hotel that you want to live in without leaving home. It goes beyond the conventional warmth, safety, and comfort, and meets more levels of requirements. It is most suitable for you with taste. The hotel provides free parking, self-service laundry, free luggage storage, no deposit, no room inspection and other thoughtful services. The hotel is located next to the delicious street of Huangguoshu Street, with convenient transportation and convenient travel. We look forward to your visit again with your friends!
Anonymous User
Elegant Queen Room
Stayed in Mar 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 16, 2024
The hotel front desk service is warm and thoughtful, and all the questions raised can be solved attentively. The overall environment of the hotel is warm and quiet, the room is clean and tidy, spacious and bright, and the bed is comfortable, allowing me to enjoy a good sleep. The front desk staff's warm service makes me feel warm. The hotel also provides a rich buffet breakfast and elegant afternoon tea, which makes me feel relaxed. A hotel worth recommending!
Original TextTranslated by Google
6/7
Response from Property: 【Zero-pressure sleep-aiding mattress】Dear guests, Xiaotun is very happy to receive such a high evaluation from you. Your recognition of our daily work is the greatest encouragement to us! Tunshe Cultural Hotel is committed to creating a city hotel that you want to live in without leaving home. It goes beyond the conventional warmth, safety, and comfort, and meets more levels of requirements, which is most suitable for you with taste. The hotel also provides free parking, self-service laundry, free luggage storage, no deposit, no room inspection and other thoughtful services. The hotel is located next to the delicious street of Huangguoshu Street, with convenient transportation and convenient travel. We look forward to your visit again with your friends!
Guest User
Family-friendly Family Room
Stayed in Mar 2024
Family
17 review
10/10
Outstanding
Posted on Apr 14, 2024
We arrived at the hotel in the afternoon, and the hotel provided afternoon tea for the family. The design of the entire hotel is very unique, the room design is reasonable, and there are small snacks in the small refrigerator, which the children like very much. The hotel beauty service attitude is very good. In addition to enthusiastically checking us in, she also provided us with travel advice. Breakfast is provided until 12 o'clock, which is very friendly for us who get up late. The check-in experience exceeded expectations. Next time I come to Anshun, I will choose Tunshe again.
Original TextTranslated by Google
Response from Property: 【Free mini fridge】【Special cocktail】The lightness of time leads you to the fragrance. With a happy heart, in this bright spring, we will carry on love to the end! Thank you for your support along the way. Your satisfaction will be our greatest motivation and support. We will work harder to improve ourselves, and hope that your next visit can bring you new surprises and touches!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 14, 2024
This hotel is worth the price. The service is very warm. The free afternoon tea and cocktails are absolutely **. The tea and wine service on the first floor of this hotel is exactly what I like. For a long trip, this laundry room is great! The sanitation is very clean and the breakfast is also very rich. I recommend it to everyone. Don't step on thunder
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for your recognition of our Tunshe Cultural Hotel. As the first Tunbu Cultural Hotel, our Qilin Tavern and Qilin Teahouse have prepared many special drinks. At the same time, to meet the needs of different guests, we have prepared hundreds of sufficient parking spaces, and all types of cars can be parked for free. There is Anshun Food Street 50 meters away from the hotel, and there is a comprehensive shopping mall, RT-Mart, about 800 meters up. It is also very close to two highway intersections and has a very convenient transportation advantage on the main traffic road. Thank you again for your recognition and wish you a happy life!
Guest User
Garden Room (2 beds)
Stayed in Mar 2024
Family
18 review
10/10
Outstanding
Posted on Apr 10, 2024
The hotel is very warm and clean, and the lobby is elegantly decorated. Sitting in the lobby and looking out the window last night, it was very pleasant to see a drizzle! The tea room also gave me a cocktail 🍸, which was a great enjoyment! The breakfast was very rich, a combination of Chinese and Western food, clean and hygienic, and in line with the tastes of different people. I highly recommend it!
Original TextTranslated by Google
Response from Property: [First choice for business trips] [Muyun King Room (zero pressure mattress)] I am very glad to meet you at such a time. Maybe you don’t know, really don’t know that you are the poetry and distance I have been looking forward to for a long time. I once thought, who would be the yearning in my heart, who would be the distance I yearn for? It is you who appeared in my world at the right time without a step or a second late. We are looking forward to your visit again! Muah~