Fairfield Inn & Suites Anderson

Air conditioner did not work, and there was no mat in a very slick bathtub in the room we had the first night. I told the desk clerk of both issues the in the morning, but no action was taken while we were out of the room for about 8 hours. When I asked the evening clerk why the air conditioner are hadn’t been checked, she initially said she hadn’t been on duty that morning, then almost immediately changed the excuse to maintenance having checked the wrong room. When I requested another room from the evening clerk, she just walked away, came back about 10 minutes later and said the thermostat wasn’t set to cool. That was not the case, as I had checked it before requesting a new room. She just walked away again, and a few minutes later while still standing at the desk, I turned and noticed her at the room door with a replacement thermostat (she’d hadn’t even told even told me that’s what she was going to do). She fiddled with the replacement thermostat and the a/c unit for about 10 minutes then just walked out, even after I told her that it still wasn’t working. I went straight back to the desk, and she seemed surprised that the unit wasn’t working, even though I’d told her that less than two minutes before. When I again asked for a different room and mentioned that I was already late for an event, she got very curt with me and said she was working on it. (It was hard to tell, as not once in this 30-minute ordeal had she ever mentioned what her plan was to resolve the issue)

The rooms were clean and staff was nice. However the mattress was horrible, probably the worst mattress I ever slept on, I think the floor would have been softer. Also the air conditioner was broke, we called down to ask for a new room & was told they only had a king bed. The next morning we complained again & was told we could have a new room after someone checked out & it was cleaned. After 1 we were finally able to get into a new room, the air worked great, but the mattress still sucks. And the 1st room, the air conditioner was broken & had to have parts ordered…. But never once did they offer to discount our rooms for all of our troubles…. I would never recommend this hotel to anyone.

The property was ok. The beds were comfortable and the facilities were clean. One of the elevators was out of order and the other one had a bell that was so loud, my husband could hear it inside our room halfway down the hall. The front desk staff was very friendly and helpful. Overall, our overnight stay was fine but I might look for a different location if I'm in the area again.