NH Ancona Reviews

Response from Property: Dear Peter, Thank you for sharing your thoughts at your stay and to considering Nh Ancona. We are sorry regarding your experience with us, that didn't match at all with your expectation. Your feedback is very important to us, and we strive to provide an atmosphere of professionalism and comfort for all our guests. Ancona is a smaller city is true but has many historical stories to discovery surrounded and absolutely the wonderful seaside cost of Conero. Hope you enjoyed the Seaview by the room, although old style which I'm totally understand your point and i can say that we already started a project to re-styling our room and we hope to continue sooner with the others as well. In about your mention of our Chefs, we apologies for that, is not in our Hotel's concern to use that dictionary at all. I'll report to them in order that must not happens again for sure. Our aim is always to create a welcoming environment that aligns with the quality and tranquility our guests deserve. My team and I hope to welcome you again to our hotel and you give another chance to offer better service and value to our hospitality jobs. Thank you again for the charme understanding, Kind Regards, NH Ancona Management

Response from Property: Dear Guest, I would like to thank you for sharing your experience with us and choosing your stay with NH Ancona. Very happy to read your lovely words and we are glad you appreciated your stay. Comment like yours It means a lot for us. We happy you like your room, the view and our breakfast. I will be happy to share your feedback with my Teams that works a lot to guarantee a pleasure stay for our guests. We hope to see you very soon at our propriety. NH Ancona General Manager

Response from Property: Dear Guest, Thank you for sharing your experience with us and to choose NH Ancona for your stay. We are sorry about your inconvenient with cab, however it's managed by external companies which normally working till late at night to guarantee the services at the airport arrivals. What I can say wit h Public transport in the most of town/city in Italy there are not too many late services at night, which could be fixed out. Our staff always willing to help and support our guests to find a solution specially with foreign people. You did not write any comment about the stay on our Hotel, as I can see of your response on cleanliness and service, to understand why your stay did not reach your expectations at some points. We would very happy to see you again at our propriety and give to us another chance to improve our standard NH. NH Ancona General Manager

Response from Property: Dear Marcus Peter, thank you for sharing your impressions on your stay at NH Ancona. We are delighted to read your kind words of appreciation and we would like to thank you for recognizing and appreciate the effort of our staff to satisfy the requests of our Guests and to make them feel at home. Your feedback is very important to us. It will be a pleasure to share your kind words with our team We look forward to welcoming you back again in the near future! Sincerely Eleonora Smorlesi General Manager

Response from Property: Dear Mr Watts, Thank you for taking the time to write a review after your recent stay at our NH Ancona. We are sorry to read that our services and facilities were not up to your satisfaction, and we would like to apologize for any inconvenience this has caused you. In particular, we would like to make our apologies for the problems experienced regarding the WiFi connection and the low level of cleanliness found in the room. Regarding the wi-fi connection, I would like to inform you that we recently switched to a new provider, and this may have caused the problems you are experiencing. We are carrying out the necessary checks and are working to implement the service. For what concerns the hotel's structure, we are aware that some work needs to be done. In this regard, I would like to inform you that a renovation project is already under consideration. Rest assured, your precious comments will be a crucial factor for us, as we continuously search for ways to improve our service. We would also like to thank you for your words of appreciation regarding the kindness of our staff, who really does his best to offer our guests the best service and make them feel at home. We hope that we will have the opportunity to welcome you back and give you an excellent stay experience. Yours sincerely Eleonora Smorlesi General Manager