Grand Hotel Passetto Reviews

Wonderful experience from start to finish! We were allowed to check in early Very friendly staff Great breakfast Our shower did leak a bit but other than this! Amazing

環境不錯，酒店靠海邊，床也很舒服

We liked the spacious room and bathroom, even beeing a family of three. We had a wonderful seaside view and enjoyed sitting on the balcony. The breakfast was excellent with a lot of choices for example different croissants, cakes, eggs, pancaces, even glutenfree bread choices. The service personal was very thoughtful and super friendly.

Friendly, clean and great service. I also had a pet and they were really accommodating. Really enjoyed my short stay at property

Everything was perfect but cleaning ladies have to speak not that high, they speak to each other from room to room wich I don’t mind but not that loud , there was one cleaning lady that was on the phone all the time speaking loudly

Perfect stay at a perfect hotel. The service, the location, the breakfast, the room, it was all just great.

Not cheerfull people Food was very expensive and bad. Just meat with 3 little potatoes. No parking possibility only one in the celler extra 30 e p night. Serving personel unexperienced. Never ever go there again!

We really enjoyed our stay at this hotel! The rooms were spacious and clean, the staff was very friendly, and the breakfast was great! Grand Hotel Passetto was a great place to stay, and we enjoyed the location, and the outside pool! We highly recommend this hotel!

Very good hotel in the prime spot of Ancona. We had the best suite, which however had the least good view

Myself and my partner only stayed here for one night and 2 days as we had to catch a ferry from Ancona and I was honestly left breath taken! The place is definitely worth the money and I’d definitely come back. The beach is so close and the pool is so clean and peaceful. The man in reception (I wish I caught his name) was so helpful and so friendly. 10/10 for customer service everyone is so sweet. The hotel has everything you need even if you check out and stay there for a few hours before catching a flight or a ferry. They have everything you need and the bedrooms were so fancy and clean! Definitely will be coming back ! Breakfast was also included which was so good and tasty they had everything you’d need and they cater for any food preference. Even sitting by the pool the waitress came over and brought us drinks it was absolutely amazing !

We spent a lovely time in Ancona and enjoyed our stay at the hotel. IThe hotel staff is very friendly and supportive - the room has been great and better than expected. Very clean and big! Only suggestion would be to improve the bar service at the pool and to take care more on the swiming pool area / cleaness over there - for the rest all good!

Again a great Stay at the Grand Hotel Passetto this was our Second stay Absolutely Brilliant and all Staff

the hotel was very conveniently positioned in the resort, well maintained with very obliging staff and great chef

It didn't start well as we turned up at 2.20 pm.and were immediately told our room was not ready and check in is at 3 pm. We asked if we could wait and get a drink but as there was a private function in the bar it was unavailable but we could sit in reception and have a drink there. At 2.55 pm our room was ready!! The room was a good size, old fashioned but in style with the building. Bathroom was spacious and had a good shower. There was an overriding smell of bleach when we walked in so clearly it had been recently cleaned. But on closer inspection the head board on the bed, the light switches and the bedside lamp shades were very dusty and at some stage the room had been redecorated but only part way up the wall as the paint colours were slightly different.. In the evening the bar was available. But when we went into the room with 'bar' written above the door it was set up as a breakfast room and whilst there was a bar it was used only to store glasses. Could we get a drink? Yes ask at reception and a colleague was brought to take our drinks order. Two Gin and Tonics arrived. In tall water glasses and no lemon. A subsequent order for a Coke arrived in the right glass but without ice or lemon or any thought to ask whether ice and lemon might be nice with the drink. Pool area is good. We found there to be plentiful space but suspect that if the hotel were full it would be over crowded. Breakfast is average but plentiful. The area around the hotel is pleasant and there are bars and restaurants within a 10 minute stroll. We were on a trip from the bottom of Puglia to Bologna along the Adriatic coast and this was the only stop out of approximately 12 where we felt unwelcomed and that the staff really didn't care if we were there or not. It's the little things that make a difference: *Advertising a bar that isn't there *Serving a drink in the wrong glass (not a big issue but for a 'grand' hotel!) *Being abrupt at check in to the extent of proving absolutely no information about the area or hotel, for example where the room was, breakfast times or wifi etc. *Having facilities that guests aren't allowed to use because they are being used for private functions. *Waiting for a room to be cleaned that isn't entirely clean. Not a terrible stay but very definitely not as nice as some much smaller and less 'grand' places.