No.351 Taoyuan Road, Tianya District, Sanya, Hainan, ChinaView Hotel Details
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Orange Hotel (Sanya Phoenix Airport) Guest Reviews
4.7/5
Outstanding
1419 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1419)
Positive reviews(1380)
Reviews with photos/video(325)
Convenient location(262)
Easy to get around(218)
Close to airport(197)
Friendly front desk staff(104)
Delicious breakfast(89)
Has rooms for families(25)
Perfect for kids(20)
Negative reviews(39)
LynaRB
Queen Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Nice and clean , very close to the airport, the service is great, and the funniest part is you get your delivery to your room with a robot
Response from Property: Dear,thank you for acknowledging our efforts. We appreciate your feedback on our friendly and attentive service. Our staff is dedicated to providing warm service and making sure your room is cleanable。
Hu Bei Bei
Superior Queen Room
Stayed in Dec 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Booked another two days !!
Response from Property: 尊敬的賓客~請接受來自小桔的誠摯問候,真心感謝您在百忙之中給我們留下細緻好評。知道您在咱們家度過了一段愉快的時光,小夥伴都很高興~希望在不久的將來還有機會能再次服務到您,讓您見證我們的成長,最後再次感謝您的評價,祝您一切安好!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on May 26, 2023
nice.
Response from Property: 采一點晨曦,裝一點清新,捧一把陽光,温暖彼此的心情,感謝您對我們的認可。期待您的下次光臨,祝您生活愉快!
sssqqqttt123
Superior Queen Room
Stayed in Jul 2024
Other
3 review
1.2/5
Posted on Aug 21, 2024
The room was very small and depressing, and there was no sense of service. I was given a room card that didn't tell me where the elevator was, so I had to look for it on both sides. And there was no late check-out service, so I had to pay extra. In addition, the air conditioner in 606 was broken at 6 o'clock in the morning. I woke up from the heat and saw that the temperature was 27 degrees. I called the front desk and asked the front desk to adjust it myself (please ask me why I called you when I could do it myself). In the end, they didn't find anyone to come. It was too hot! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that this stay has brought you an unpleasant check-in experience. After seeing the order, there is no late check-out entitlement. In addition, we are very sorry that our colleagues could not come to your door to deal with the air conditioner in room 606 as soon as possible. Thank you very much for your review and feedback. You have learned about our work problems and problems in the room. At present, it is normal operation and cooling. We will also strengthen daily inspections in the future.
Anonymous User
Parent-child Room
Stayed in Nov 2023
Family
171 review
3.7/5
Posted on Jan 5, 2024
This hotel has lowered the image of the Orange Hotel in my mind. Among other things, the room I booked clearly comes with three breakfasts. When I went to have breakfast, it was told that there was no breakfast. If the child was hungry, he had to pay first. Go back to the front desk to verify the refund.
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Response from Property: Dear guests, please accept my sincere greetings from Xiaoju. Thank you very much for taking the time to leave us a detailed and positive review despite your busy schedule. We are very happy to know that you had a pleasant time at our home ~ I hope that we will have the opportunity to serve you again in the near future and let you witness our growth. Finally, thank you again for your review and wish you all the best. well!
Guest User
Parent-child Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 9, 2024
The service is very good. There is a robot delivering things, which is very cute. The breakfast is also relatively rich, but there is no air conditioning and it is too hot. Eating a meal is like taking a bath.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Orange Hotel Sanya. We also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our responsibility to provide guests with a wonderful stay experience. It is an unshirkable responsibility. We are deeply honored to receive your praise, which is also the source of our motivation. I hope to have more opportunities to serve you and wish you a happy life!
Lixiaozhou0618
Superior Queen Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The environment is surprisingly good. It's close to Phoenix Airport. The price is 300+. Very conscientious. Great. It is recommended to check in with an early flight.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Orange Hotel Sanya. We also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our responsibility to provide guests with a wonderful stay experience. It is an unshirkable responsibility. We are deeply honored to receive your praise, which is also the source of our motivation. I hope to have more opportunities to serve you and wish you a happy life!
Jianbinggougou
Superior Queen Room
Stayed in Jan 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 2, 2024
The room is clean and spacious. The breakfast is complete. The front desk service is friendly. I recommend everyone to stay here.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home at Sanya Orange Hotel. The hotel is located in Sanya Bay, 3 miles from the airport. Kilometers, about ten minutes' drive, about 800 meters from the seaside, just a ten-minute walk! The hotel is close to scenic spots such as West Island, Tianya Haijiao, Xiaodongtian and Nanshan Temple, and has convenient transportation. The hotel breakfast is a Chinese buffet breakfast, including noodles, hot dishes, soup noodles, whole grains, eggs, drinks, fruits, etc. We hope that we will have the opportunity to serve you again in the near future and let you witness our growth. Finally, thank you again Your review, I wish you all the best!
Guest User
Superior Queen Room
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Booked a double room, but when there were more people, we changed to a twin room, which was so big. Hygiene is also very clean. The front desk also helps dry clothes. The little robot is very cute and will call in advance when delivering things. It takes about 5-7 minutes to walk to the beach. Convenient, very good!
Original TextTranslated by Google
Response from Property: An elegant life is the calmness and tranquility nourished by a calm heart, a peaceful attitude, and a plain way of life; exquisite beauty is the uniqueness and blockbuster exuded by a cultivated heart. Thank you for your support, I look forward to seeing you again, and wish you a happy and beautiful day!
Guest User
Superior Queen Room
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 31, 2023
The service attitude is very good, the facilities are relatively complete, and it is very convenient to eat nearby. It is relatively close to the airport and stayed for one night. It was quite quiet to sleep at night. I really like the theme of the California sunshine room, and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for sharing your stay experience despite your busy schedule. The hotel will continue to maintain hygiene and service. Meeting is fate. We look forward to meeting you here!
Guest User
Superior Queen Room
Stayed in Jul 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 30, 2023
The service attitude is very good and the response is generally very fast. Hygienic and clean, the environment is comfortable and comfortable. The elevator requires a swipe card to go upstairs, which is relatively safe. My family is very satisfied and will come back to check in again!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for sharing your stay experience despite your busy schedule. The hotel will continue to maintain hygiene and service. Meeting is fate. We look forward to meeting you here!
Guest User
Superior Queen Room
Stayed in Jan 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The service is very good. The location is very close to the airport. It is very convenient to come and go.
Original TextTranslated by Google
Response from Property: 尊敬的賓客~請接受來自小桔的誠摯問候,真心感謝您在百忙之中給我們留下細緻好評。知道您在咱們家度過了一段愉快的時光,小夥伴都很高興~希望在不久的將來還有機會能再次服務到您,讓您見證我們的成長,最後再次感謝您的評價,祝您一切安好!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2023
Family
5 review
5.0/5
Outstanding
Posted on Aug 30, 2023
The toothpaste, hand soap, shower gel, shampoo and conditioner in the hotel are all orange-flavored, which smells good. The shampoo is also easy to use and is not as difficult to use as in other hotels. The bed was very comfortable and it was a great stay. The only fly in the ointment is that the windows are so small
Original TextTranslated by Google
Response from Property: Sometimes happiness is just a feeling. As long as we feel it with our heart, it always lingers around us. Many things in our memory are because the feeling of happiness remains unchanged no matter how long it lasts. Enjoy life, share joy, thank you for your love for us, because with you, we are happy
Guest User
Superior Queen Room
Stayed in Jan 2024
Family
2 review
3.0/5
Posted on Mar 5, 2024
The soundproofing of the room is not very good, and the chickens crow outside early in the morning.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在三亞桔子酒店感受到家一般的温暖,酒店位於三亞灣,距離機場3公里,十分鐘左右的車程, 距離海邊大約800米,步行十分鐘即可!酒店臨近西島、天涯海角、大小洞天、南山寺等景區 交通便捷。酒店早餐為中式自助早餐,有面點、熱菜、湯粉、粗糧、雞蛋、飲品、水果等,希望在不久的將來還有機會能再次服務到您,讓您見證我們的成長,最後再次感謝您的評價,祝您一切安好!
Guest User
Superior Queen Room
Stayed in Jan 2024
Family
4 review
4.2/5
Very Good
Posted on Feb 28, 2024
The service is very good, there is a public dryer, it is convenient to travel, the airport is very close, and it is very close to the ends of the earth and the West Island!
Original TextTranslated by Google
Response from Property: 尊敬的賓客~請接受來自小桔的誠摯問候,真心感謝您在百忙之中給我們留下細緻好評。知道您在咱們家度過了一段愉快的時光,小夥伴都很高興~希望在不久的將來還有機會能再次服務到您,讓您見證我們的成長,最後再次感謝您的評價,祝您一切安好!