Happy Palace Hotel

Happy Palace Hotel Reviews

Happy Palace Hotel

No. 816 Tiebei Road, Yanji, Jilin, 133000, ChinaSee Hotel Details
Happy Palace Hotel
Happy Palace HotelHappy Palace HotelHappy Palace Hotel
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1 night

Guest Reviews

8.6/10
447 review
Verified reviews
Location8.7
Amenities8.5
Service8.7
Cleanliness8.7
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All reviews(447)
Positive reviews(412)
Reviews with photos/video(81)
Classy environment(43)
Convenient parking(42)
Large rooms(33)
Quiet & comfortable(24)
Delicious breakfast(24)
Close to train station(10)
Friendly front desk staff(9)
Easy to call taxis(5)
Negative reviews(35)
Anonymous User
Deluxe 2-bed Room
Stayed in Sep 2023
Other
15 review
2.0/10
Posted on Oct 6, 2023
The facilities, equipment and supplies of the Happy Palace Hotel are of extremely low quality. Hygiene is worrisome, the bathroom smells bad and there is always a bad smell. There is long hair everywhere. The two steps in the house hurt the legs and made it easy to fall. No sense of service whatsoever. Get angry when asked. The cleaning of the room was extremely confusing and even the trash was not cleaned up. One hundred and eighty yuan guest house standard. A deserted and rundown scene. Facilities: Poor Hygiene: poor Environment: poor Service: Poor
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Response from Property: We are very sorry for your feedback on the hygiene issues! - We have always attached great importance to guest room hygiene and have devoted most of our time to hygiene inspections. The odor situation you described this time should never happen! We have strictly required the housekeeping staff to pay more attention to hygiene details and ensure that the rooms are well ventilated. Thank you for taking the time to give us your valuable feedback.
Anonymous User
Folk Style Tatami Room
Stayed in Sep 2023
Other
2 review
2.0/10
Posted on Oct 4, 2023
There is a 3.5-meter tatami introduced online. Four people can stay there. It would be too miserable for 1,000 people to die in the ocean! When we arrived at the scene, the aunt and a security guy were on duty. The entire hotel mall had been renovated. 3.5 meters actually refers to the circumference (a slight exaggeration). The TV was not easy to use and there were only two sets of bedding. It took a long time to coordinate. I went to the warehouse with the security guy. After getting the goods, my hair was yellow and my face was 🈶Helen. There were only two positions for heating, and the other two were broken. It took me a long time to coordinate and couldn't solve it. I was so happy in the end! I'm really speechless. My suggestion is not to buy this hotel or not but not to come to Yanji. In addition, although I am an old user, the things on Ctrip are authentic and fake, which is inconsistent with reality, so choose carefully.
Original TextTranslated by Google
Response from Property: Hello, dear guest, thank you very much for your support of the hotel. We are still a little disappointed because we did not receive your 5-point praise. Maybe there is something that the hotel has not done well. We will try our best to do better. , we will serve attentively so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches, and we look forward to your next visit.
Guest User
Themed Room
Stayed in Aug 2023
Couples
1 review
10.0/10
Outstanding
Posted on Sep 30, 2023
Experience the hotel's audio-visual room. The visual effect is really great. After the hotel was renovated and opened, it is completely different from before. Whether it is service, hygiene or the saturation of the guest rooms, it is really great. And the price/performance ratio is really great. I even gave a small gift after checking out. So good👍👍👍👍👍👍👍👍👍👍
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you for choosing Happy Palace Hotel. We are glad that you had a pleasant stay at the hotel. Thank you for your favor and love for our hotel. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at the Happy Palace Hotel. We look forward to your coming again to review our progress, and wish you a happy day!
somini
Business 2-bed Room
Stayed in Dec 2023
Travel with friends
118 review
7.0/10
Posted on Jan 23, 2024
There are no windows outside. (Of course, there are rooms with windows outside.) There is a window on the inside, so it doesn't feel stuffy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition and support of Happy Palace Hotel. Happy Palace Hotel will work harder for your comfort and convenience. We look forward to your visit again! Thank you again for your affirmation of the hotel.
Guest User
Business 2-bed Room
Stayed in Sep 2023
Travel with friends
2 review
10.0/10
Outstanding
Posted on Oct 15, 2023
Are Yanji hotels so cost-effective now? I didn’t come to Yanji in time for the holidays. I came here after the National Day and found this newly renovated store. The price was cheap. I heard that the breakfast was very good. I came here to try it out. The result was shocking😱! The interior of the hotel cannot be said to be luxurious, but it is definitely worthy of the price. The transportation around the hotel is also convenient, especially the breakfast! You really must try it, it feels like Cantonese morning tea, it’s very exquisite and there are many varieties, all of which taste good! The room is also very clean, spacious and bright. I will definitely try a tatami room with my family next time.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation gives the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Sep 2023
Business travelers
6 review
10.0/10
Outstanding
Posted on Oct 12, 2023
The hotel's breakfast is really great, both delicious and worth checking out. And the service in the hotel is really warm and great. And the price-performance ratio is really high, and the hygiene is very clean. It is really worth recommending. I was considering whether to come or not after reading the reviews. The hotel is really different from before after it was renovated. This treasure hotel will be your first choice next time you come.
Original TextTranslated by Google
Response from Property: Dear guests; Hello! Thank you for your 5-point review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the Happy Palace Hotel will be the warmest and most unique one in your memories. ! We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready to welcome you back at any time. Wish you well.
Anonymous User
Deluxe Queen Room
Stayed in Jan 2025
Travel with friends
4 review
1.0/10
Posted on Feb 2, 2025
到達酒店的大堂給人陰森森的感覺,偌大的地方沒有人,辦完入住後到達房間門口就看到破舊不堪的門鎖,進人房間那感覺是相當的刺激開始是沒有熱水找到服務人員説不能提供熱水了鍋爐壞了維修呢,給攜程客服打完電話熱水是來了,結果那是“茶葉水”根本不敢用,放水的時候才看到浴室的牆磚那是相當的“黑”啊,這可是我這些年入住過最難忘的酒店。提醒各位驢友看好評價在下單。攜程客服最給力。攜程網值得推薦。
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Aidaoqiawanxiqin
Deluxe Queen Room
Stayed in Jan 2025
Couples
162 review
10.0/10
Outstanding
Posted on Feb 3, 2025
老延吉火車站旁邊的老牌賓館,隨着老火車站的停運,附近徹底蕭條了不少。就酒店前台有幾個人的樣子,晚上也是沒什麼燈光。房間面積挺大的,該有的設施也都有,衞生還不錯。
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Response from Property: 尊敬的客人,您好!非常感謝您選擇我們的酒店並分享您的好評。您的滿意是對我們工作最大的肯定追求。我們深感榮幸能為您提供一個舒適、滿意的入住環境,您的好評激勵着我們繼續努力,為您提供更優質的服務。期待在不久的將來再次歡迎您的光臨,我們將以更優質的服務和全新的面貌恭候您的蒞臨,為您打造更多美好的住宿回憶。再次感謝您的寶貴點評,祝您生活愉快,萬事順心!
Guest User
Business 2-bed Room
Stayed in Apr 2025
Solo travelers
6 review
10.0/10
Outstanding
Posted on May 11, 2025
服務態度好 位置很方便
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XunwukongdesunCarol
Business 2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 10, 2024
房間空間蠻大的 ,還有冰箱,不過我們沒用它,在延吉老火車站處,出門就是公交車總站,時間充裕坐公交出行特別方便。忘記拍酒店裡麪照片,服務態度很好,退房後可以寄存行李. 哦 對了 入住時還給送了果盤~開心😃
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Response from Property: 尊敬的客人,您好!您的滿意是對我們工作最大的肯定和激勵。我們將繼續努力,為您提供更優質的服務,期待您在未來的旅程中再次選擇我們。祝您生活愉快!
Anonymous User
Business 2-bed Room
Stayed in Jul 2024
Family
29 review
9.5/10
Amazing
Posted on Aug 9, 2024
酒店位置在市內老的已經停運的延吉火車站旁邊~ 感覺像是在一個商場裏面~酒店前台就在一層大廳一進門處.感覺整個大廈衹有酒店和二層的餐廳在運營.房間挺乾淨也比較大設施也挺新的~ 酒店對面就是全季酒店.門口有停車場比較適合開車自駕的小夥伴~感覺延大附近的酒店都不是很好停車.雖然周圍不是很繁華但是樓下就是客運站招手打車很方便~打車到水市場衹有9塊錢. 延吉貌似不流行軟件叫車.
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Response from Property: 尊敬的客人,您好!您的滿意是對我們工作最大的肯定和激勵。我們將繼續努力,為您提供更優質的服務,期待您在未來的旅程中再次選擇我們。祝您生活愉快!
Guest User
Deluxe Business Room
Stayed in Sep 2024
Family
4 review
10.0/10
Outstanding
Posted on Oct 7, 2024
酒店特別大 很安靜 服務真的超級不錯 還有歡迎水果 水都是免費送的 前台説不夠還可以加 位置也特別方便 總之很滿意 點贊👍
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Response from Property: 尊敬的客人,您好!您的滿意是對我們工作最大的肯定和激勵。我們將繼續努力,為您提供更優質的服務,期待您在未來的旅程中再次選擇我們。祝您生活愉快!
Aixiangzishuijing
Business 2-bed Room
Stayed in Jan 2025
Family
37 review
10.0/10
Outstanding
Posted on Feb 7, 2025
全家帶孩子去延吉旅遊!在這家住宿的!感覺特別好!衞生也乾淨!前台和服務人員都很熱情!原計劃住一天就換酒店的!因為這家住的特別舒心,就一直在這家住了三天!停車也很方便!特別開心的一次旅遊!強烈推薦!
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Response from Property: 尊敬的客人,您好!非常感謝您選擇我們的酒店並分享您的好評。您的滿意是對我們工作最大的肯定追求。我們深感榮幸能為您提供一個舒適、滿意的入住環境,您的好評激勵着我們繼續努力,為您提供更優質的服務。期待在不久的將來再次歡迎您的光臨,我們將以更優質的服務和全新的面貌恭候您的蒞臨,為您打造更多美好的住宿回憶。再次感謝您的寶貴點評,祝您生活愉快,萬事順心!
Guest User
Business 2-bed Room
Stayed in Jun 2024
Couples
30 review
7.5/10
Posted on Jul 18, 2024
房間寬敞乾淨,一次性拖鞋薄如紙,看着就不舒服,室內分體式空調主機水流入室內用桶接,溢出房內幾成水患,電視機老舊開機衹有聲音沒圖像,經親自去前台溝通,工作人員上來處理才好,説是線鬆了!房間電話擺設一個,無法拔打,衞生間門把手螺絲鬆脱歪歪要掉了!上述問題已當面與酒店保安溝通了,他們表示感謝!房間價格也嫌高了!近300元還不含早!過份了點!沒有牀頭櫃,不方便手機充電,水杯沒處擱!
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Response from Property: 尊敬的客人,您好!您的滿意是對我們工作最大的肯定和激勵。我們將繼續努力,為您提供更優質的服務,期待您在未來的旅程中再次選擇我們。祝您生活愉快!
Guest User
Business 2-bed Room
Stayed in Jul 2024
Other
1 review
10.0/10
Outstanding
Posted on Aug 31, 2024
家裡的外地親人來延吉旅遊,左挑右選,選中了這家酒店,酒店很寬敞,外面停車方便。房間很乾凈,沒有異味!服務很熱情,非常滿意!
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Response from Property: 尊敬的客人,您好!您的滿意是對我們工作最大的肯定和激勵。我們將繼續努力,為您提供更優質的服務,期待您在未來的旅程中再次選擇我們。祝您生活愉快!