Tourist38255243353
December 30, 2024
We stayed recently for two nights when visiting Amboseli. Great location in the park, lots of animals nearby to see. Overall a good hotel. We had a double room with extra bed, which had its own terrace, shower with good water pressure, good condition. Cleaning good - done in the early morning when out for a game drive and then turn down service in the evening when on a game driver or at dinner. Stayed on a full board basis, food was pretty good. Breakfast especially very nice, cooking station doing pancakes and eggs to order. Drinks which were chargeable were a reasonable price. Free WiFi good speed generally for emails and light internet browsing. Staff friendly throughout. Only improvements, which is why I would mark as a 4 star and not 5: - some staff could do with more training and generally just working quicker eg takes a long time by pool and in some parts of restaurants to get drinks. Had to ask three members of staff to get new towels for pool - this was when the pool barely had any people in so there wasn’t huge demand. Some staff are great however. - when we reported a maintenance issue in the room, reception staff apologised and said someone would attend, alas no one ever did. - water in restaurants, please have a larger still bottle available - you have large ones in the rooms but seemingly none available in restaurant, doesn’t make sense when you have families and large groups?