Fairfield Inn & Suites Houston NASA/Webster

Facilities and hygiene: Rooms are new, clean, with comfortable bedding. Parking lot has charging piles. Shower has good water pressure

Disappointed because generally speaking, Fairfield hotels are always a safe bet and nice stay. When we got off the elevator to get onto the 4th floor, it just smelled old and musty. When we walked in our room, we noticed that parts of the bathroom floor were sticky, parts were slick, and it smelled of urine. We asked them to address it, and they did. Only 3 towels in the bathroom for 4 people. Both times that we had to ask for extra, when we got them, they had a long black hair on them. Our fitted sheet kept coming off of our bed any time we would move, and it had gritty wash wear. No towels at the pool. No one had replaced them. The worst part by far was breakfast. BOTH MORNINGS. They had a very young man running breakfast, probably no more than 21. One of 2 things was going on: either he was lazy and didn’t care, or no one had trained him very well to recognize priorities when it comes to a breakfast setup for guests. Half and Half was empty both mornings. The burners under the food were not turned on, they had red lights that were on zero, so the food was room temp. Eggs laying in their water. The second morning, an empty pan of eggs. Waffle batter out. This was at like 9:15….45 minutes before breakfast was supposed to end. It was just bad honestly. The hotel was very pretty, and besides than the other things mentioned, it was very clean. Staff was friendly enough. It’s a good location.