Quality Inn & Suites Altamonte Springs Orlando-North

Cleanliness and Maintenance: Multiple reviews highlighted spotless rooms, well-maintained facilities, and clean bathrooms .

My stay at Quality Inn Altamonte Springs was terrible. Upon arrival, the front desk employee was unwelcoming. I requested a non-smoking room and was given Room 249, which had multiple holes in the walls and doors, including one leading to an adjoining room. I documented the damage and soon discovered roaches in the bathroom. I called the front desk, but there was no answer. When the employee finally called back, I reported the issues, and he moved me to Room 112. Unfortunately, Room 112 was worse—despite smelling like Clorox, it was infested with roaches, making it impossible to feel comfortable. When I requested a refund, the front desk refused, and when Choice Hotels customer service tried to intervene, the employee declined to speak with them. Frustrated, I returned my keys and requested a receipt, but the employee refused, stating it would be emailed at 5 AM. When I asked for my keys back until I received confirmation, he refused again. His rude and unprofessional behavior, combined with the filthy, unsafe conditions, made this one of my worst hotel experiences. I strongly advise against staying here—management must address these serious issues immediately.

Very nice customer service! Upon checking in, the room next to mine had a very loud, irate woman shouting. I went back down to the desk and asked if I could move rooms. No issues at all, she gave me a new room & even called the guest to ask them to quiet down! Bed was very comfy. My only complaint was the old AC couldn't keep up quite as well as I'd hoped, but for the price, it was well worth the stay!