Home2 Suites by Hilton Alpharetta

I stayed for 10 days and had an excellent stay. Z was very helpful and she helped me get my account linked to receive my points.

Rooms are spacious, made my 2 week long buisness trip a pleasant experience with a kitchenette and closet space. Z at the desk at night was super kind and helpful, will stay here again for sure when I’m back in Alpharetta

This is an elegant home away from home place and a reminder that you don’t have to give up on luxury when you are not in your “space”. It is clean, very well maintained and the staff are amazing. Thank you Alondra!

Rooms are fine. Cleaning crew cleans what they want when they want. No consistent housekeeping schedule. Supposed to come every other day, my room gets skipped for five days at a time. When it is mentioned to management, lackadaisical nonchalant responses is all I can get. Breakfast is pretty pathetic to say the least. If we complain, we may get a couple of days of digestible breakfast, but then it goes back to the normal crap. Meats commonly undercooked No portion control, no preparation. The breakfast potatoes always feel like they are raw. I have had fresh apple softer than the potatoes that they serve us. Commonly out of daily things like yogurt. In order to get some items, you have to be the first person in the lobby. Although I have gone down at 6:30 AM, there has already been things that are already run out. Seems like front desk does not know when they are going to be busy, And Food runs out commonly. No preparation or profound management skills. My largest issue, and reason for this review is the lack of accountability when things are wrong. I have been at this hotel paying religiously once a month since May. Over the last month, I have been charged erroneously and no reason as to why I have received the charges. Two weeks ago I was charged over $500, and when brought to the managers attention, Mike, he looked me dead in my face and told me he did not know why I was charged. He told me that the system is always messing up. I was advised from the property management that in order for me to get my money back, I would need to dispute it with my bank. This was a Friday! For 10 days I had to go without my money because they were improperly holding. It finally posted. The manager again, not knowing what to do charged the ex access for the next month and advised no additional charges will come about. Not only was that a lie, but the very next day after paying the room in full, I got yet another charge. When brought to the manager, Mike’s attention, he laughed at the beginning of our interaction in front of guest that can also confirm the interaction. When I let him know how much I was not joking, he asked me to come in the back to keep everything low. I have seen multiple people complaining in the lobby about unsubstantiated charges from this hotel. I have several coworkers that I have recommended to come and stay here. Never any Kickback for me at all! What I get in thanks, is charges and no one to care! The other people that I have seen with these issues have also only had to deal with it. Again, no accountability or ownership from management, although he is aware of the issues.When I was discussing the issues with him, he did not seem to care, and blamed everything on the system. He allegedly escalated my concern, and left for the day. No feedback, and no next steps about a resolution. Today, now two days later, still no update no call no expectation set or anything and Michael is gone yet again. Pissed is an understatement! The lack of care

Alondra at the front desk was super helpful and very professional! Rooms are clean, service is fast and responsive to any issues. Breakfast menu is always good thanks to Jackie, really enjoyed my stay!