Aire Hotel & Ancient Baths

Lovely hotel in great location just shame at moment that the square outside is under renovation. Staff are friendly and helpful, breakfast is fine, mostly due to choice. Lovely views from suites up to the Cristo Rei.

Hotel and staff superb, location very central to amenities and places of interest, cathedral very close. Spa was wonderful and we had a massage which was divine. Visited with my friend on quick overnighted en route to airport. We were so impressed we are booking for 2 nights next trip.

The location is excellent, close to the Moorish fortress. The hotel breakfast is on the top floor with good views. However the inside area for buffet and tables is cramped, and outside the floor, tables and chairs are worn. Staff eat and chat while guests are serving themselves breakfast and reception thought that was fine. The food does not get replenished promptly, the intercom system made eating breakfast like being in an airport. The menu hardly changes. The loo near the breakfast area didn't have tissues or a towel for drying your hands, and the cistern continuously filled. The pool (nice and warm) is on the top floor and the floor is also worn. When I asked for more hangers in my room, they provided bent wire ones and at the second request they provided wooden ones. The lighting in my room was very dim and impossible to see oneself at the dressing table. The pillows were hard and again it took two days for them to bring soft ones. There was a mysterious thumping in my room in the early mornings - I mentioned this and the matters above to the reception but there was little interest. When I said to reception that there was no ordinary tea or milk in my room, the response was that one is given out each day, and if you use it, then no more is provided. I was offered a complimentary session at the Spa, but declined, as it's not my thing. I asked for some financial recompense but there has been no response. I do not think the hotel is customer focussed.

We chose this hotel because of its four star status, intimate size and location. Overlooking the Plaza de la Constitución with the Alcázaba in the distance, the location is wonderful. Or it will be when the renovation work on the plaza is completed. Woken at 8am every morning by a construction site is not ideal. We deliberately booked a Junior Suite to take advantage of the view and whilst we we were offered a different (inferior) room when we pointed this out, surely the hotel should make guests aware of this when booking? The hotel is modern/contemporary but not that practical. There was no hotel ‘directory’ to tell us the usual stuff you need to know like how to operate the safe, where are the pool towels, where and how much is breakfast, what is the towel/linen policy and of course how do we contact reception/housekeeping. We couldn’t contact them anyway, other than by calling the outside line as our room phone didn’t work. There was no door to the bathroom itself, no problem, obviously the shower and toilet had doors. Except the mirrored glass toilet door isn’t flush to the wall so therefore any ‘activity’ in there is heard in the rest of the suite! Being locked out (twice) and a soiled towel all addressed promptly by the reception staff, but this isn’t what you expect from four star. Probably a super spa retreat for a couple of days, any longer, not really.

Beautiful old hotel I enjoyed my stay but I almost rated the hotel a 4 due to internet service came and went. The room was a mini suite and had lots of room. I had the ability to have doors open to square although under construction. I did like how they used an old building and made it comfortable.