SwissLisbon Guest House

péssimo loca, mas parece uma boca de fumo. não recomendo a ninguém péssimo atendimento.

I booked a double room for myself several weeks in advance. When I arrived at the hostel to see if I could leave my suitcase until check-in time, they pressured me insistently to cancel my reservation because there was an error (?); They proposed to refund the amount and that I find another accommodation. I refused and we said goodbye until 2pm (checkin). Almost an hour later they wrote me a message, inventing that I had broken the accommodation rules and bothered the staff, and therefore they would cancel my reservation. I was alone on the other side of Lisbon. Quickly, overwhelmed, with almost no battery on my cell phone, I looked for other accommodation. Everything was far away or very expensive. I was lucky to find BlueSock Hostel (highly recommended). Four hours later they wrote to me again from the Swiss Lisbon to tell me that 'despite everything' they would give me a room. As? Now? I had already found another accommodation, left my suitcase and was very far from there. I did not respond to the messages and complained through ***********: non-existent telephone service (operators continually busy) and they responded to my messages already at night. Booking solution? Contact accommodation to see if they wanted to partially refund the amount. Imagine the result... Very unpleasant experience and I felt abandoned and mistreated. Don't even think about booking at the Swiss Lisbon GuestHouse.