Country Inn & Suites by Radisson, Albert Lea - Austin

The front desk employees are very nice, helpful, and friendly. The pet fee is very reasonable. Our room was very clean. I always appreciate a white bedspread.. and feel like they are changed regularly! Breakfast is offered,

Room size and design are excellent, downstairs lounge and outside tables and chairs very inviting and comfortable. Breakfast outstanding in choices and quality. The in room coffee machine was defective. Hot tub not available. Breakfast attendant was overwhelmed—dishes stacked up, all four urns of coffee empty.

The only complaint was the ice machines produced no ice. Everything else was great. Would stay their again.

Toilet was clogged up when we arrived! Lady working counter was nice, and helpful! Second morning the pan with the eggs was empty, along with several other items. When i let the person working the breakfast know, he just closed the door to the kitchen and ignored me. I was there for about another 15 min, he never brought anything else out.

We enjoyed our overnight stay in room 112. The front desk gentleman was very kind and helpful. We were able to store our e-bikes in our room. The room was nice, clean, and the A/C was great. We had plenty of nice white towels. The coffee was good. We are not breakfast folks; however, the nearby restaurant had good wings for dinner. We biked in Albert Lea, and I highly recommend the park. I recommend the Inn and a visit to the town.

I am compelled to formally document an egregious failure of basic customer service and humanity at this hotel, managed by Destiny. My husband was stranded out of state after his truck and phone both ceased functioning. His sole means of communication was a hotel room phone that, critically, cannot make local calls. In a genuine emergency, I attempted to contact him through the hotel. Initially, I was connected to his room twice without issue. On my third attempt, however, Destiny abruptly refused to transfer my call, citing an inflexible “policy.” Despite my clear explanation of the emergency nature of this situation and my urgent plea for assistance, she exhibited zero empathy, compassion, or willingness to accommodate. When I requested escalation to her superior or corporate contacts, she refused outright, denying me any means to escalate the matter. Compounding the distress, my husband personally approached the front desk to explain our predicament, only to be met with rudeness and dismissiveness. This callous attitude only intensified the undue stress he was already experiencing. This conduct constitutes a profound breach of the hotel’s duty of care to its guests. The refusal to facilitate basic communication during an emergency, coupled with the unprofessional and heartless demeanor of management and staff, reflects severely on the hotel’s operational standards. I demand immediate investigation and corrective action by the hotel’s corporate leadership. This manager’s behavior is wholly unacceptable and merits termination. Guests entrust hotels with their safety and well-being — to be met with such callous disregard is unconscionable.