Country Inn & Suites by Radisson, Albert Lea - Austin

The staff offers exceptional service, while the accommodation is conveniently located near restaurants and attractions. Guests appreciate the excellent breakfast, spacious and clean rooms, and comfortable beds.

I am compelled to formally document an egregious failure of basic customer service and humanity at this hotel, managed by Destiny. My husband was stranded out of state after his truck and phone both ceased functioning. His sole means of communication was a hotel room phone that, critically, cannot make local calls. In a genuine emergency, I attempted to contact him through the hotel. Initially, I was connected to his room twice without issue. On my third attempt, however, Destiny abruptly refused to transfer my call, citing an inflexible “policy.” Despite my clear explanation of the emergency nature of this situation and my urgent plea for assistance, she exhibited zero empathy, compassion, or willingness to accommodate. When I requested escalation to her superior or corporate contacts, she refused outright, denying me any means to escalate the matter. Compounding the distress, my husband personally approached the front desk to explain our predicament, only to be met with rudeness and dismissiveness. This callous attitude only intensified the undue stress he was already experiencing. This conduct constitutes a profound breach of the hotel’s duty of care to its guests. The refusal to facilitate basic communication during an emergency, coupled with the unprofessional and heartless demeanor of management and staff, reflects severely on the hotel’s operational standards. I demand immediate investigation and corrective action by the hotel’s corporate leadership. This manager’s behavior is wholly unacceptable and merits termination. Guests entrust hotels with their safety and well-being — to be met with such callous disregard is unconscionable.

We stay here often to visit family in the area. Our experience is consistent in that the hotel is clean and staff is professional. We are not big breakfast eaters so I can’t say much about it. But it does have a wide variety of offerings. There is a restaurant, the Green Mill right next door. We feel the food is pretty good for the price! Also, this hotel is very pet friendly! Pool and hot tub areas are nice and clean.