Guest User
October 13, 2024
We stayed at this resort with my family for 2 nights, and it was a wonderful experience. Here’s a summary of our stay: 1) Location: The resort is located at a stunning spot on Vembanad Lake, far from the busy city of Alleppey, offering a peaceful and picturesque environment. I must commend the WGH group for maintaining this resort so well. The location is simply breathtaking. 2) Rooms: The rooms were clean, spacious, and equipped with all the modern amenities. The sleep quality was excellent, and we felt very comfortable during our stay. 3) Staff and Service: The staff were friendly, professional, and highly cooperative. The service was top-notch and always prompt, adding to the overall experience. 4) Facilities: The resort has a well-maintained pool, including a kids' pool. There’s also a gym, spa, bicycles for riding, and indoor/outdoor games like badminton, archery, and basketball—all very well maintained. We especially enjoyed cycling and archery. There’s also a separate play area for kids, which was a great addition. 5) Spa: The resort offers excellent spa packages with Ayurvedic massages. We chose the full-body massage, and it was an exceptional experience. The staff are well-trained, and the prices are very reasonable for the quality of service provided. 6) Food: The food was outstanding. We had most of our meals at the resort and were impressed with the portion sizes, quality, and taste. The buffet breakfast was excellent, with a wide variety of multi-cuisine options, and the dinner and lunch menus were equally impressive, even including regional Indian and continental dishes. The North Indian dishes, in particular, exceeded our expectations. My only suggestion would be to add a couple more snacks to the complimentary high-tea or consider renaming it to Tea/Coffee. 7) Check-in and Check-out: The process was smooth, and we were greeted with a refreshing welcome drink. Upon checkout, we were pleasantly surprised with a kids' snack kit—a thoughtful gesture we had never experienced at any other hotel or resort. It was a wonderful touch of hospitality. 8) Special Arrangements: The staff also helped organize a lovely birthday celebration for my daughter near the pool area, and their assistance made it a memorable event. Overall, it was a fantastic stay, and my kids were reluctant to leave. They wished we could stay longer to enjoy the beauty and amenities of the resort even more. A truly wonderful experience, and I highly recommend it for a peaceful family getaway and would love to re-visit in future.