Kleopatra Royal Palm Hotel

Unfortunately level of this place has dropped down since the pandemic covid19. Worst cleaning, smell in the bath room, broken equipment,. low quality of the meal. really disappointed... hope this hotel will become a nice place again ... this place has a high potential. Perfect territory... The hotel has even a small garden with flowers and a terrace. It is really an advantage for the city hotel.

Well, let’s just get one thing straight - this is absolutely not a 4 Star resort, not in terms of hotel or food hygiene ratings. Having visited in the summer holidays, we were expecting sun, sea, snoozing, swimming pools, slides, snacks, service, entertainment and good food and drinks. What we got was disappointment and diarrhoea. Let’s break that down: Sun - weather was absolutely fantastic, can’t fault that, but obviously we don’t have the hotel to thank for it. Sea - very short walk to a very lovely beach, again, can’t fault it. Snoozing - in the rooms and out, not good. First night we were placed in a one bedroom space, with two single beds and a single sofa bed, despite there being 4 of us and having booked a family room. We were told the hotel was ‘overbooked’ and that we would be moved the following day. Other members of our party however were accommodated in an attic room, accessible after the 4th floor only by spiral stairs, which had no windows, for the same reason. They also had to move rooms the following day. The only thing harder than the beds in the rooms is getting a drink or an ice cream (I’ll come onto that later) and you have to be on poolside at 0530am for a sun lounger or you’ve got no chance - the no reserving beds rule isn’t enforced and this is the only way to secure a poolside spot. Swimming pools and slides - ok, but the one with the slides is closed intermittently which is disappointing, particularly considering there is nothing much else to do. There’s no management of the slides and sliders, and subsequently our 12 year old broke his nose after coming down prematurely and ending up in an underwater bundle. On one occasion there was a turd floating about (which happens) but the effort put into retrieving it was minimal, and once it was captured, the lifeguard dragged the net across the floor?! Snacks - the hotel summary advertises a poolside snack bar, however this was never open during the day except for to serve flat bread. The snack bar is a way away from the main pool, and the food there is limited to vile rat burgers, chips and nuggets, and salad, which you’re not allowed to take away from the snack bar and this is policed. There are chickens roaming free, stealing your food as terrifying the children, and though they’re cute, we saw cats and kittens hopping onto tables and eating straight off people’s plates if they left their seat to grab a drink or something. Ice cream is only available between 5pm and 6pm - kids were queuing like refugees for aid an hour before to try and secure one, as if the clock strikes 6pm and you’re still in the queue, you get turned away - kids crying about it daily. Kids unable to get an ice cream on an all inclusive? Never heard anything like it. Service - certainly not with a smile! Most staff don’t even give eye contact, the ones that do are not at all happy to be there. Feel like more of an inconvenience than a paying guest. Had to request clean sheets twice when m

Went with my family of 12 people, 8 got food poisoning, meals were dreadful ate outside of the hotel even though we were all incusive, except for the room, outside no air_con or fans in pool bar, when bar closed all the lights went off. The rooms were very basic, beach was nice and bars on the beachfront were nice but i don't recommend the hotel been in better 2*