مصطفى ابو ريان
May 8, 2025
The service provided by the receptionist upon arrival was excellent, but a problem arose in the apartment, which was water leaking from the living room filter, leaving the apartment almost completely flooded. We received no response from the receptionists or the people present, and when we informed them, they did not fix it or replace the apartment, despite seeing water coming out of the apartment door and inside the apartment from 11:20 PM on Friday until after Fajr prayer on Saturday morning. However, I would like to extend my sincere thanks to the employee, Youssef, for his kindness and his efforts in fixing the above after he arrived at the reception. Despite the stressful time of handover and departure, he tried to find satisfactory solutions.
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