Occidental at Xcaret Destination - All Inclusive

Location: The hotel is conveniently located near a park, making it easy for guests to visit. Many reviews highlight the short walking distance to the park and the unique jungle setting, providing a natural and engaging environment for visitors.(based on 1 review)

Having just returned from Mexico. Our stay at Occidental Xcaret was meant to be a relaxing 2 weeks in the sun, with good food, drinks & a friendly holiday atmosphere with family. THIS HOTEL DOESN’T DELIVER MUCH OF THAT! Upon arrival, no greeting, they expect you to know where you’re going. (We had stayed previously 14 years ago so knew where we were going & what to do) Checking in, they only had 1 out of the 2 rooms booked (same booking, same name) so no real excuse. We were “allowed” to stay, once we paid again for a couple of days! Subject to the reservations team verifying our booking the following day. Once we had been allocated our sub standard room, & received our refund, we were given the room we originally booked (we were happy at last, but this didn’t last long). There is one serious niggle that got to us every day. Stop trying to sell the vacation club to people once they decline. Being pushy alongside fake friendliness is a big no no. Every day, they try to engage you in a conversation to then go on to push their vacation club packages. We are here to relax not talk business! Safe to say if you actually enjoy food & culinary delights, AVOID THIS HOTEL! The buffet restaurant is full of the same dishes every day, plain & simple, mass produced, tasteless crap & the service is terrible, if you like chilli, it’s there every day alongside burgers & watery cheese pasta. (The service was bad, unless you tip them, which we noticed people do on more than one occasion) So basically you pay thousands of dollars (coming from Europe) to stay & eat here, but wait …. You’ll need to pay again to be served properly!! Towards the end of our 2 weeks, we actually had 3 servers who were genuinely interested in being friendly. 2 from the main buffet restaurant & Salvadore in the seafood restaurant. The speciality restaurants are slightly better however the service from most staff is terrible, especially in the Italian. 10 days in, we receive a letter stating we need to move rooms (yes, again!) due to scheduled maintenance on our block. They must have known before allocating the room to us?? We’d booked for 2 weeks! So we are unhappy with the hotel once again. The staff honestly don’t care about the guests. They offered us an “upgrade” (same room type, just with steps into the noisy kids pool). They did however give us a late checkout. But hardly recompense for the upheaval we endured during our stay. Rating the hotel would go like this: Rooms: 6/10 Food: 1/10 Staff: 3/10 - (1 is too low as some were actually friendly) Hotel Grounds: 9/10 (it’s beautiful everywhere) Would we recommend to anyone? Most Definitely NOT! It’s a completely different experience to what we experienced years ago.

Great service very clean Beautiful property I enjoyed the wildlife and jungle feel The spa was fantastic