Occidental at Xcaret Destination - All Inclusive

We loved every second of it. There is going to be a second time for sure with the family. Everything is great, comfy, the food is great, the service and the accesibility

Wildlife superb, family friendly resort on the Riviera Maya in Mexico. Great weather & only a couple of overcast thundery days

We recently stayed at Occidental at Xcaret Destination for 6 days, and while the location itself holds promise, our overall experience left much to be desired. The only truly great aspect of our stay was the beach area. The calm, wave-free waters made it perfect for children and families to enjoy safely. That was the highlight of our trip and the one thing we’ll remember positively. Also, just one person Rigo Pollo was very attentive on service during our dinner and other than everyone else ignored us. However, the rest of the experience was far from what we expected—especially considering the premium cost. The service felt inconsistent and frankly disappointing. As non-“Royal” or “Club” members, we repeatedly felt like second-class guests. We understand there are upgrades and perks for certain tiers, but every guest deserves to be treated with respect and dignity, especially when choosing a resort that advertises a luxurious all-inclusive experience. Hospitality should never feel exclusive or selective based on membership status. Additional frustrations included the lack of room service—a basic amenity at most all-inclusive resorts—and issues with our room itself. There was a persistent leak at the entrance door, which created a foul odor throughout our stay. The fridge barely kept anything cold, and the air conditioning was weak at best, leaving the room uncomfortable for most of the day and night. For a resort that charges premium rates, these problems added up quickly. The absence of basic comforts and the feeling of being treated as “less than” really dampened what should have been a relaxing vacation. We won’t be returning unless there are significant improvements in how all guests are treated and the amenities provided. A little more care and equity in service could go a long way in turning a one-time visitor into a loyal returning guest.

Food need to take and handly better, sometimes product are missing from the buffet, like Chesse for the Corn in the Celebratioin day Viva Mexico Not chesse for the corn, better no to service the corn, beer some is not cold and etc etc.