The Esquire

First night-1(horrible) room was infested with cockroaches in various stages of size. Pictures and video available if required. As for room cleanliness exceptionally poor. This was addressed the following morning with Opa. This employee went above and beyond in listening and resolving. He was the only one who understood and showed concern and empathy. The cockroach room was number 205. I was moved the next morning to 305. Opa allowed me to get inspect the room ***** with him to ensure ZERO cleaning challenges or cockroaches presents. Remainder of the stay in 305 and hotel in general compared to my previous stay last year I’m going to give 3 average. The food will give 5/5 and that was the only highlight. The staff need training, the owner needs to visit the property more and actually audit his rooms and level of cleanliness and maintenance. In all honesty I would truly not recommend this property. I feel bad for Opa is the only asset and the Chef. The lady receptionist is also a star. The other male receptionist should not work front desk or hospitality industry. The remainder of the staff besides the ones I mentioned have no clue of the hotel industry or hospitality in general. Laundry services are a joke, 285 INR for 8 items.. none were even ironed or pressed… washed and placed back in the same bag. There was no paper work for me to fill out for the service I require either.

The room is good. The staffs are very gentle and polite. Food is a little bit expensive. Overall it is good.

Charges for breakfast is paid, but not ready at schedule time, hence temporary arrange i e not satisfactory