Insight Resort Ahangama - S&S Other Certified Reviews

Response from Property: Dear Valued Guest,Thank you for taking time to share your feedback with us regarding your recent stay. We are delighted to hear that you enjoyed our fantastic seaside location and the beautiful views of surfers and the ocean.We appreciate your comments about the backyard pool and will certainly take your concerns regarding the facilities into consideration. We are pleased to inform you that we are currently undergoing renovations to enhance our amenities and ensure a more comfortable experience for all our guests. Additionally, regret any disturbances caused by staff in the corridors. We are addressing this matter with our team to ensure that your comfort and peace during your stay are prioritized.We would be honoured to welcome you back to Insight Resort in the near future. Thank you.- The Management -

Response from Property: Dear Valued Guest,Thank you for your review and for highlighting the positive aspects of your stay with us, such as the well-maintained property, spacious room, and complimentary fruit. We are glad you enjoyed these features.We appreciate your feedback regarding the massage service. We would like to clarify that it’s a complimentary welcome gesture for our guests. We understand that the availability of the masseur can be a challenge, and we are working to improve the efficiency of this service.Regarding the outdoor swimming pool, we prioritize the safety of our guests and unfortunately, due to the heavy rain on your arrival day, the pool was closed for safety reasons. We hope you will consider staying with us again on a future visit, and we would be happy to assist in planning a visit during better weather conditions.Thank you.The Management

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Insight Resort and for awarding us top marks.! We are delighted to hear that you loved your experience with us.Your satisfaction is our top priority, and we’re thrilled that we could provide you with a wonderful stay. We truly appreciate your support and hope to welcome you back for another fantastic experience in the future!Thank you.- The Management -

Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear you and your friends enjoyed your relaxing weekend at Insight Hotel. It's fantastic to know you appreciated our tasty food, friendly staff, the clean and beautiful atmosphere, and especially the barbecue candlelight dinner by the seaside. We strive to provide our guests with a truly relaxing and memorable experience, and your kind words confirm we are on the right track. We're so pleased you found it a great relaxation for everyone. Thank you again for choosing to stay with us. We hope to welcome you and your friends back to Insight Hotel again soon! Thank you. - The Management -

Response from Property: Dear Valued Guest, We appreciate you taking the time to share your positive feedback and for giving us top marks in all areas. We hope to welcome you back to our hotel again soon! Thank you. - The Management -

Response from Property: Dear Valued Guest, I acknowledge your feedback. However, we are deeply concerned and disappointed with your false allegations and accusations. Based on your very own disappointments created due to unfair expectations to get freebies. For your selfish and greedy attitude do not try to harm the reputation of a hotel that is endeavouring to maintain good quality. Those who will go through past comments of Insight Resort will certainly have a view on you as a liar. You ordered 13 packets of breakfast that also at 11.15 pm in the night for the following early morning to go on whale watching. Initially, our staff at the reception refused the order saying it was too late but as you pleaded and said please give us whatever you can he went out of the way, called the chef and got the ok to accept. Then confirmed 13 packets. Please do not lie, you never requested vegetarian meals. We have documents to prove that in your reservation you have never requested a vegetarian meal. If you are Indian vegetarians/vegans obviously you would request vegan/vegetarian food in your booking. You firmly booked 15 packets not 13 as you have mentioned and did not cancel any, the way you have implied that you have cancelled a part. However, in the early morning, only 5 woke and turned up to go for whale watching obviously by that time we had prepared all 15 packets. So balance 10 had to be kept for the rest who didn’t go for their whale watching. When you refused to pay for the order of 15 packets but wanted to pay only for 5 who went on whale watching, Kosala Munadeniya then said he can’t do anything but consider breakfast consumed for the other 10 as well. It's disappointing those who we respect and bow down to as decent guests become absolute liars. There was no story of vegetarian food during your stay. Anyone reading your complaint can easily understand you are on a very vindictive and on a personal attack against the hotel saying don’t go to this resort, but the substance of the complaint is false and very little. How all this happened was when you refused to have the leftover 10 packets ordered for breakfast and instead, you wanted to enjoy the buffet. Then our staff said if you agree to pay for all 15 packets of the takeaway breakfast separately, then we will let you eat from the buffet as your entitled breakfast. You and your group were greedy wanting the buffet but stingy to refuse to pay for your order. Still, you didn’t agree and started shouting and screaming in the restaurant. This caused a lot of disturbance and embarrassment to all other very decent guests of ours. Due to this acting manager called the Resident manager and explained the issue. Then he gave a suggestion that you and your other guests have the food from the breakfast packets ordered and if there is any more requirement, to take it from the buffet as well to avoid unfair disturbance. During this, it was well observed all of you ate non-vege food from the packet and also picked up non-

Response from Property: Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience at Insight Resort. We are thrilled to hear that you had a wonderful stay and enjoyed our beautiful beachfront location, warm hospitality, and the relaxing atmosphere we strive to create for our guests. It warms our hearts to know that our staff made you feel right at home and that you found your room comfortable with stunning ocean views. We take great pride in offering a delicious mix of local and international flavors, and we are delighted that you enjoyed your meals. Your feedback inspires us to continue providing exceptional service, whether you’re looking for adventure or a tranquil escape by the sea. We can't wait to welcome you back for another memorable getaway! Thank you - The Management -