Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

We upgraded to Cool Living Zen Suite with private outdoor jacuzzi Room was beautiful with the most stunning view. No warm water for jacuzzi but in all honesty if using in the day you won’t want extra heat anyway! I would have liked the option of room service and free mini bar refills given 5 star, but it certainly wouldn’t deter me from booking The rooftop cool living pool, bar and restaurant is 100% worth the upgrade and feels night and day from the standard pool area. I do have one BIG criticism. They do not police the guests attending the area AT ALL! We paid extra to access this area, yet getting beds was so difficult because they allowed all hotel guests to use it. They really really need to fix this. There is a lifeguard on duty who has very little to do, seems to me they could get this person to ask for room numbers or to see key (as cool living have different key) at no extra staffing cost. So easy to fix and all cool living guests complained of this. Food was good. Not ‘blow me away’ good but good enough and met my expectations. We had a big birthday whilst there and they were brilliant and making it special. We had a personalised birthday cake, a great table and the band sang happy birthday. We booked a half day semi private catamaran through the concierge and it was absolutely fantastic. The concierge are great and arranged all our restaurants too. The location was amazing! Highly recommend visiting Plaka, Elounda and Agios Nikolaos. A trip to Spinalonga is a must. Also, do take advantage of the hotels free shuttle to Agios! Overall I would definitely recommend staying here. I just think they need to fix the issue with allowing none paying guests in the cool living area.

Honeymoon stay for us ... From sunrise to sundown ... From breakfast in our lovely room to a party with a fantastic DJ by the pool at night... The staff was amazing... From housekeeping to the bar staff (Alexandros X 2 and Manos) make the best Bloody Mary's)... and last but not least management... Fantastic and worth every penny!! Hopefully will go back soon... 🇬🇷👰‍♂️🤵‍♂️❤️

We are currenly coming to the end of a 14 night stay. We have not stayed in this area of Crete before but we do travel extensively. There was an initial issue with our room which was dealy with immediately by the guest customer raleations who were outstanding throughout out trip. Kostas and Chrisa offered excellent communicaton and follow up care for the duration of our trip and offered nice little touches throughout. The guest relations services are some of the best we have experienced - Bravo! We are very thankful. The food throughout the hotel is of a very high standard. We are foodies and were delighted with the choices available at all the restaurants. The staff are constantly replenishing the food at the buffet so it is always hot and fresh. Breakfast is a delight with everything you could think of and more. The staff at the bar Alexandros, Panos all the staff are very welcoming and remember your drink orders. They make excellent drinks ! As other reviews have mentioned the staff are lovley. Maria was particularly warm and smiley and we enjoyed her service immensely at all the restaurants. She is q credit to the hotel. The grab and go fridges were very handy, no queueing! The hotel itself is in a beautiful area of Crete set on a hillside overlooking the bay with Spinolonga in the distance. The setting is just breathtaking and you will never tire of it. Just a few pointers for the hotel to continue to strive for excellence *(just our opinion). The pool area for us wasn't quite as luxurious as it could/should have been. The pool needs a revamp and a restyle. Consider improvement to access to toilets and the number of them available for guests. Staff need to be around the pool keeping it clean and tidy throughout the day. Sometimes the buffet restaurant was too busy and staff overwhelemed. The hotel should support with more staff at busy periods as they are working flat out leading to mistakes. We would like to thank all the staff for making our holiday so special. The hotel overall is definitely good value for money with excellent views, food and excellent hard working staff. We would love to return one day.

We were genuinely surprised by how warm and welcoming the check-in experience was. Despite the hotel being busy, we didn’t have to wait in a queue. Instead, we were invited to sit comfortably on a sofa and offered a drink while everything was taken care of. The whole check-in process felt relaxed and personal – no standing at a desk, no rush. The guest relations agent was incredibly helpful and explained everything clearly. I actually had quite a few questions in mind, but most were answered proactively before I even had to ask. It really set the tone for the rest of the stay. For restaurant reservations, we were shown how to use the hotel’s mini app, and later when I returned to the guest relations desk, they guided me step-by-step through the booking process. It turned out to be very easy, and managed to reserve a spot at every restaurant we wanted without any issues. While booking the restaurants, we were also introduced to various activity options, including boat trips, which helped us plan our entire week right from the very first day. Our experience at Greco Levante was great and the Cool Living concierge a great asset. Always present, approachable, and genuinely eager to help, he ensured everything ran smoothly from start to finish. He assisted us with restaurant reservations, adjusted time slots when needed, and even secured extra slots by keeping an eye on last-minute cancellations — something trully helpfull. Any small issues that came up were handled quickly and effortlessly. He also helped us plan excursions that matched our pace and interests, and even took care of arranging taxis so we didn’t have to worry about a thing. What made the biggest difference, though, was his local knowledge — being from the area, he knew exactly what to see, when to go, and which places were worth it. Thanks to him, we experienced the region not as typical tourists, but as guests with insider access. First-class service from a destination-guru. The food throughout the resort was consistently excellent, with plenty of variety and high-quality options at every meal. The staff were genuinely warm, attentive, and always ready to help with a smile. And the views… absolutely breathtaking. Considering everything the hotel offers as a 5-star all-inclusive resort, the value for money is truly exceptional.

Couldn’t fault this hotel from start to finish; it really is 5 star, but the best part was the staff that work here, especially the guest relations team. They couldn’t do enough for us 😊👏👏👏