MarBella, Mar-Bella Collection

Beautiful place , friendly staff, clean rooms, nice swimming pools

We spent 5 nights at MaBella Corfu, and we can describe it as an excellent family holiday. Friendly and hardworking staff, an excellent location with activities for all ages, and varied, enjoyable food options. A waterpark for kids, multiple pools. The hotel engages evening entertainment like mini-discos, and convenient proximity to attractions or shopping. We had a positive family holiday experience by a great overall guest satisfaction, exceptional quality of staff, the quality of the amenities, and the resort's ability to create lasting, happy memories for families.

I have never written a hotel review before, however I feel compelled to write after my disappointing experience at MarBella. On our last night my family of 6 were moved into two rooms directly under the main restaurant. We heard scratching and scraping every time a guest moved their chair and especially when tables where moved. This was constant during restaurant open hours and cleaning afterwards which was 6-10pm and again from 7-12am during breakfast. We informed reception immediately to which they said they are aware of the problem and apologize. Neither myself or my children are noise sensitive whatsoever, but this was unbearable. When I requested to speak with management the next morning I was shuffled between staff and finally got an email that they will not compensate me despite being aware of the problem (many others had complained) and admitting it was unacceptable and charging full high-season price. As a result of this utter disrespect and terrible customer service I will now list the other issues with the hotel: 1. Not up to standard of cleanliness for a 5 star resort 2. Waited for 10-25 minutes for a table for breakfast and dinner at main restaurant every day. Admittedly it was probably during the busy hours but regardless there should not be that type of line to a restaurant (it was the only dining option for over half of the nights) 3. Many guests smoking in children friendly areas 4. Beer tasted like 5. Coffee very weak and watered down 6. I was consistently served warm rose and white wine (including outside when it was 35+c) 7. Never any sunbeds available at waterpark or beach unless you put down towels before breakfast To be fair my kids did enjoy the waterpark and kids club and the beach area and sea is beautiful and clean. Absolutely stay away unless you are traveling with kids under ~8 and are open to bland food, weak drinks and lots of noisy children for a high price.

We stayed for 2 weeks at Marbella as a family of 4. Having stayed at Domes of Corfu the previous week it was hard not to compare the 2 hotels (as both lead in 5 star hotels on the same island). Whilst we had a good time at MarBella - in terms of quality Domes was MILES above. What we loved about MarBella: - kids club (ran externally). Our kids couldn’t wait to go, kept asking if it was time yet. Michael, Rocco, Angela and ALL the guys there were absolutely superb. Our kids have never enjoyed a kids club/camp more!!! Thank you from Darcie and Archie x - the waterpark. The variety of slides was excellent as were the life guards. The poolside bar staff were also fabulous! Best coffee in the hotel! The waterpark pool was also great, our kids loved this space so much! Also as the doors don’t open until 10.00am sunbeds don’t get reserved as early as 6.00am like the the main pool. - I liked the beach area, not so great for smaller children but lovely for older children and adults. - the a la carte restaurants were wonderful! When we visited it was like we were transferred to a different hotel! Such a contrast to the buffet. - spa was excellent as were the massages. What we didn’t like: - gym doesn’t open until 8.00am and is then super busy, dirty and equipment is so outdated. In the end I asked for a couple of free weights to be available to me and I took them poolside at 7.00am to workout. - reception felt incredibly old school and not 5 star. - one of main dislikes is the buffet restaurant. We had come from Domes which was much smaller but had so much more food choice and much better quality and presentation. You are also squashed in like sardines, sat on top of other people, it had a canteen feeling! The drinks service was hit and miss. - the rooms are terrible! We had to settle on a second room we were shown but in all honesty they are awful. The feel grubby and unkept. First room had human body hair in the toilet, a broken door a few toe nails and marks up the walls. I’ve seen much better 3 star hotel rooms. The second room although it had slightly better decor smelt bad, had bat poo on the balcony that was never cleaned even though it was pointed out, broken door seals and was just not very 5 star. No usb plug points etc.. - the main pool is so busy we nicknamed it people soup. You also have to be up at the crack of dawn to play the sun bed reserve game. - the floor of the waterpark felt really grubby and needed a good jet wash, bits of hair and old tissue etc.. wasn’t nice to walk bare foot. In summery it’s a very old building that’s had cheap refurbishment. You notice things like they bought new cushions for the main restaurant that don’t fit the seats. The kids loved it, but we as adults didn’t. It didn’t cater for some of our basic needs, doubt we will return.

Such a lovely hotel and such nice staff- makes the holiday even better ! We stayed 7 nights and didn’t want to leave ! We thoroughly enjoyed our 4 hour free included boat trip where we went swimming in beautiful shallow sea water! We enjoyed our evenings in the lounge with nice music and great service! Special thanks to Pwlina and Elli for being so attentive and always making sure our glasses were never empty 😂! Another special thanks to Sos in the morning for always greeting us with a smile and giving us nice recommendations to do in Corfu old town ! Would highly recommend the Asian inspired restaurant that is in the hotel- amazing food ! Would highly recommend this hotel !!

The Staff are brilliant but unfortunately the hotel needs a real good make over, the entertainment has nothing to write about unless your 5 years old , the beach is not really a beach its fake, be careful about being charged extra when you get here 15euro a room per night for what im not sure, we had 3 rooms so it was excess of over 300 euros once we got here which was not explained by are holiday provider, definitely not a nice start to a holiday we where looking forward to, i could go on but thing didn't work from mini fridge to air conditioning to things needing replacing or repairing to a serious over hall.........