Guest User
July 25, 2025
You pull up and automatically think your at the hotel, has at first glance it looks like you are at shopping promenade with shops and takeaways, we questioned the taxi driver if he had brought us to the right place and he smiled and showed us name on the paper. We walked towards the place and realised that it was indeed the hotel name in between the shops. We got to the reception to a family complaining about the state of the room and that the pictures online do not look like the hotel and the hotel room the lady at the reception said the pictures online are of a sister hotel. My dad went to look at our room which had no bedding, no towels, and furniture falling to pieces. The wardrobe door was hanging off and no actual rail to hang clothes on, toilet not flushable. The restaurant had probably 9 options at mealtimes pasta, spaghetti, beans, red sausages , and some items I could not tell you what they were. Items were cold and tasted wierd. In a morning there was the pasta from the day before. The waiter told us the cananoli beans had bean there 3 days now. The food was unedible and the people that was eating it was poorly, vomiting and diarrhea. Everyone was going to mcdonalds, all you could see in the hotel room were mcdonalds bags every where, has everyone were having to eat out. The restaurant it self was worn with dirty tables or broken tables. Drinks, well you could only get a drink if you was a lady going to the back, or tipping other than that the waiters ignored you were even stood there and you could be waiting 40 minutes to get a drink than you could only get 2, we were a family of 5 and were having to walk some way from the pool but we all had to walk up, however there were other people they were giving 4 at a time to. The beer tended to run out around 2pm. We went to the small pool has the big pool where the bar and entertainment were, they were fighting all the time, one day a man had to go to hospital has he got a broken nose when 3 man started kicking him for wearing a tshirt they did not like. There were cockroaches which is expected but when there in your bed it's not very good. The staff were extremely rude and it seemed we were an inconvenience being there. The only nice staff were the pool man, the lifeguard ( who was overseeing several pools) and 2 bar men and 2 men in the restaurant, they actually smiled and were friendly. Luckily the pools were OK and we met some lovely familys whilst we were there, if it was not for that our holiday would have been an absolute right off. I would absolutely not recommend this hotel to anyone. Its a shame has the surrounding area is lovely the streets are clean, the beach is clean, there parks are lovely, just don't stay at that hotel.