Prize by Radisson, Zurich Affoltern Am Albis

Front desk and breakfast staff is excellent and very helpful. They provided assistance on anything we needed like charging adapters, travel and parking information. Hotel and room is very clean. The bar is the only issue. They don't have a bartender so anyone needing drinks will need to tell the front staff how to make the cocktails.

Receptionist was not there. We seated in lounge for 4 hours. No cleaning done in rooms during stay. No towels changed

I booked a Queen sized bed and a single bed room for 2 nights. When we got to our room there was a very small double bed and a very untidy pull out sofa bed. I went to reception to speak to them about the room compared to what i had booked, the male on reception was very rude, dismissive and spoke over the top of me anytime i tried to speak. He stated " i cant build you a hotel" and that i had been a problem since i checked in, when i only checked in, paid and parked the car before taking the lift from the underground directly to my room, my contact with him initially was limited to checking in, paying for 2 rooms, asking where to park and him explaining the parking ticket, so I'm unsure how i had been a problem. He refused to give his name in order for me to make a complaint, however he did shove a business card at me me with the email address on it to make the complaint. The room did not suit our needs as it was very small and the sofa bed took up so much space my son who is on crutches due to a broken foot, could not move well round due to lack of space. The room was very dirty, stained carpet in multiple places, the bathroom was dirty, hair on the wall and a dirty plastic cup by the sink. The soap dispenser in the shower was full of mould. There was a kettle that had some water in it and a lot of floating dirt inside. They supplied 1 teabag, 4 sugar, 2 biscuits but no cups or any milk to make tea, not that i would use the filthy kettle. There was dirty tissues under the bed also. There was little bottles of shower gel an shampoo, the ones in our rooms had already been opened and partly moved. The cleaning crew seem to do very little based on the state of the room we were assigned. My partner is 6ft3 so we both did not fit in the very small double bed together therefore he slept on the floor, which was very uncomfortable for him and not what we expected when we booked this hotel. He didn't even fit in the bed properly on his own to be honest as the picture will show. My son was in agony already with his foot, only to suffer further as the sofa bed mattress was paper thin and we could feel the metal bars through it. I could not even ask for spare pillows as the male receptionist was so rude i didn't feel comfortable going back down. The reception area would lead you to believe you will be staying in a very nice hotel, however the rooms are worse than most budget hotels and even some hostels. I was assured by a very nice female receptionist that her manager would contact by the next day and that my email had been assigned directly to him on the Sunday morning by her, it is now 5 days later and I've sent 2 emails and not 1 single person has reached out to me. I asked them to review their CCTV to capture exactly how their very rude male receptionist spoke to me and I can only assume they do not care about customer service. All in all, I would never return to this hotel or recommend it to anyone. The area is also very residential and there is nothi

Bad and unorganised accomodation. Very uncomfortable stay not worth the money. From room to breakfast all very worse.

I had a reservation at Prise by Radisson Zurich (Aug 2025) and confirmed my late arrival in advance. Upon arrival, the staff (by phone) claimed no reservation existed and refused to help, forcing me to find another hotel at 11 PM with my two daughters. I still have not received any refund, any return calls, or responses to my emails. The staff were unprofessional, unprepared, and discourteous. This entire experience was stressful and unacceptable. I cannot recommend this hotel.