MainStay Suites Addison-Dallas
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1 room, 2 adults, 0 children
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MainStay Suites Addison-Dallas
15200 Addison Rd, Addison, Texas, 75001, United States
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Amenities
Public parkingFree
24-hour front desk
Wi-Fi in public areasFree
Conference room
Multi-function room
Business center
Fax/copying service
Express check-in and check-out
All amenities
Property Description
When you stay at MainStay Suites Addison-Dallas in Addison, you'll be in the business district, a 4-minute drive from Galleria Dallas and 9 minutes from Baylor Scott & White The Heart Hospital. This hotel is 12 mi (19.4 km) from Dallas Market Center and 12.3 mi (19.7 km) from American Airlines Center.
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6.8/10
Cleanliness6.8
Amenities6.8
Location6.8
Service6.8
All 95 reviews
Surroundings
Airport: Dallas Love Field
(18.3 km)
Airport: Dallas Fort Worth International Airport
(32.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)
1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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6
King Suite Accessible Non Smoking
1 King bed
Non-smoking
Towels
Coffee maker/teapot
Bedding: Blanket or quilt
Hair dryer
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5
Queen Suite-Non-Smoking
1 Queen bed
Non-smoking
Towels
Coffee maker/teapot
Bedding: Blanket or quilt
Hair dryer
Check Availability
6
King Suite-Non-Smoking
1 King bed
Non-smoking
Towels
Coffee maker/teapot
Bedding: Blanket or quilt
Hair dryer
Check Availability
5
2 Queen Beds Suite Non-Smoking
2 Queen bed
Non-smoking
Towels
Coffee maker/teapot
Bedding: Blanket or quilt
Hair dryer
Check Availability
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Guest Reviews
6.8/10
95 reviews
Verified Reviews- Cleanliness6.8
- Amenities6.8
- Location6.8
- Service6.8
Average for similar properties in Addison
AI Summary
Located conveniently near attractions and amenities, the clean, tidy rooms provide comfort and basic family-friendly amenities, offering accessibility for travelers.
Adam
June 8, 2025
Broken Elevator and Bugs
I’m a wheelchair user who reserved an accessible room however their elevator was out of service. When attempting to check another first floors room to see if it’s accessible, the other rooms were infested with bugs, all over the floor and furniture.
As I was sitting in the lobby processing my refund online, The front desk attendant kicked me out.
Sheila
June 4, 2025
This place is so dirty.
Carpet dirty in the room and the hallways. It is so disgusting.
Rooms dirty.
Dead Bugs on walls
Dead Bugs on ceiling
Roaches crawling
Bad smells from food and body order, mildew.
Mildew in the shower.
Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem.
I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby.
The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink
Vivek
June 3, 2025
Had cockroaches, strong smoke odor, microwave didn’t work, in one of the rooms, water was dripping through the shower, elevator was broken and I had an 83 year disabled person who had difficulties going up and down from his room on the 2nd floor. Staircase and corridor carpets are full of marks, dirty. Very disappointed that Choice will not check them thoroughly. Hopefully, ******* will refund our money for our 4 rooms.
Chang
June 2, 2025
Check in date, elevator is not working at all and they dont know when to fix. The front desk clerk, Sazzad, give me a third floor room even he knows that elevator is not working. Once I found out the elevator was not working, I complained about 3rd floor room without elevator. Sazzad told me it was inly 3rd floor like nothing wrong with working up stairs with my heavy luggages. I told him i had heart problem, so i couldnt work up to third floor. Then he gave me options for either stay on 3rd floor without elevator or he sent me other place, Quality Suites after he charged me security deposit. He was very rude like yelling to speak and his behavior was nit professional enough to help customer, actually he didnt care about customers. In addition, he never apolozied at all for their elevator problem for inconvenience. This is worst motel that I never had before. I recommended all reviewers to not go this place. You will be registered once you put your step into this place and start see this guy, Sazzad.
Carlos
May 28, 2025
Phone in room didn’t work, toilet took 10 minutes or longer before tank started to fill and the elevator broke during my stay. Got a good deal, but will never stay there again.
Chelsea
May 24, 2025
Don’t go!!!
I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!
Noah
May 26, 2025
One of the nastiest hotels I’ve ever stayed in carpets are stained walls are disgusting it stunk I couldn’t even stay the night there
Becky
May 18, 2025
Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.
Services & Amenities
Most popular business facilities
Public parking
Free
24-hour front desk
Wi-Fi in public areas
Free
Conference room
Multi-function room
Business center
Fax/copying service
Conference room
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Business services
Multi-function room
Conference room
Fax/copying service
Business center
Front desk services
24-hour front desk
Express check-in and check-out
Languages spoken
English
Food & drink
Room service
Lobby bar
Public areas
No smoking in public areas
Vending machines
Cleaning services
Laundry service (on-site)
Clothes dryer
Dry cleaning
Accessibility
Accessible rooms available
Pool ramp available
Stair-free main entrance
Assistive listening devices
Braille signs
Handrails on stairs
Safety & security
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBoxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$100.00 is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2001
- Number of Rooms: 70
Phone:+1-972-3864800
When you stay at MainStay Suites Addison-Dallas in Addison, you'll be in the business district, a 4-minute drive from Galleria Dallas and 9 minutes from Baylor Scott & White The Heart Hospital. This hotel is 12 mi (19.4 km) from Dallas Market Center and 12.3 mi (19.7 km) from American Airlines Center.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite from the grocery/convenience store serving guests of MainStay Suites Addison-Dallas. Mingle with other guests at the complimentary reception, held on select days. A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Addison? This hotel has 344 square feet (32 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite from the grocery/convenience store serving guests of MainStay Suites Addison-Dallas. Mingle with other guests at the complimentary reception, held on select days. A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Addison? This hotel has 344 square feet (32 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Frequently Asked Questions
What is the cancellation policy for MainStay Suites Addison-Dallas?
The cancellation policy for MainStay Suites Addison-Dallas varies depending on the type of room and booking conditions.What is the cancellation policy for MainStay Suites Addison-Dallas?
What are the check-in and check-out times at MainStay Suites Addison-Dallas?
Standard check-in time at MainStay Suites Addison-Dallas is 15:00 and check-out time is 11:00.What are the check-in and check-out times at MainStay Suites Addison-Dallas?
Can I bring my pet inside the MainStay Suites Addison-Dallas?
As much as we love pets, unfortunately, we are unable to accommodate them in MainStay Suites Addison-Dallas.Can I bring my pet inside the MainStay Suites Addison-Dallas?
How far is the MainStay Suites Addison-Dallas from the closest airport?
The closest airport is Dallas Love Field, and it is about 20 mins from hotel by car (18.3 km).How far is the MainStay Suites Addison-Dallas from the closest airport?
About This Property
| Nearest Airport | Dallas Love Field |
|---|---|
| Distance to Airport | 18.3KM |
| Nearest Train Station | Arapaho Center Station |
| Distance to Train Station | 10.6KM |
| Average Price From | USD79 |
| Hotel Star Rating | 2 |