Hyatt House Dallas Addison

Nice hotel.

Comfortable and spacious, close to an event I was attending. Close to a park and restaurant. Staff was friendly. Will consider to come back in future.

The smell of cigarettes permeated the room, which was dated, dreary, dark and uninviting. Staff was nowhere to be found on the property. The basketball court is useless as one of the hoops is broken and the balls on the court are all flat. I witnessed multiple fights on the property, possible drug activity as well as questionable behavior by those staying on the property. My children and I were afraid for our safety. I contemplated checking out and paying for a different hotel.

Worst experience I've ever had at any hotel but did not expect this from a hyatt brand. When checking in to a 2 room 2 bath suite for 4 nights that I had pre paid for almost a month prior, David started to check me in but then turned it over to Candace but she was mad because she couldn't clock in and was working off the clock and was complaining to David while checking me in. So then Miya took over at the front desk and had a lot of attitude for no reason and was giving me trouble. I didn't understand why I needed to give another card when it was all paid for. David Lamb the GM was very respectful and courteous and was congratulating me on my son graduating, the reason I'm in town, and explained to me that they need my card for incidentals. I asked him what incidentals could they possibly have and he said parking is $12 a day. Which I didn't understand because it's a regular parking lot, not gated, not a deck, no security and it's not a downtown location where space is limited. Anyways I accepted and gave my card and David left me in Miya's hands. Miya continued to check me in and gave the the room keys, wifi info and my parking decal. As i was walking away she called me a piece of $hit under her breath and didn't think I heard it. But I heard it clear as day while walking out the first set of doors. I turned around immediately shocked and what I heard and asked her what she said and if she could repeal it again. She was so embarrassed that she quickly said I'm going to cancel your room and call the police and that I need to leave the property immediately. I was with my whole family wife and kids along with a 7 month baby. I drove all the way from Atlanta and was so tired with baby crying and the police came and felt very bad informing me that they have to listen to what she says because she is a representative of the hotel and at the time the only one there so she has the authority to do that. When I called corporate, they said let me call and talk to David and Miya picked up the phone and said there is no David that works here. I have a picture of his card stating that he's the GM. Even corporate said he's not listed for some reason. So not sure if the Greyish haired tall white gentleman I talked to is who he said he was or Miya was just lying. Now I had to look for another place last moment, that's that large for 4 nights. We were all so tired from the long drive and baby crying it was so frustrating it took me 2 hours to finally find a place that works and wasn't sold out, since other hyatts were sold out for the room I needed. Thank God for Marriott! Never again will I trust Hyatt brands.

Cockroachs, dirty couch, goo on remote, dirty carpet, old mattress. The mattress slumped in the middle. Broken shower door. Mold in the bathroom. I don't think I will ever stay at another Hyatt again. Had to put a towel down just to sit on the couch