Dallas/Addison Marriott Quorum by the Galleria

The hotel impresses guests with its clean, well-maintained rooms and friendly, accommodating staff. Guests appreciate the quality and variety of the breakfast buffet and the excellent facilities, making it suitable for families.

I was at the hotel for business for 4 nights. Upon checkout I noticed there was a charge for breakfast on my bill and informed the staff at checkout. Nobody was able to figure out what was going on and weren’t able to locate the actual signed bill so they said they would investigate and get back to me. Over a week later they responded back and said they had located the signed bill from the restaurant. I asked if they could send to me and they did. It was clearly not my signature and they said they would investigate further. They then came back and said they were going to continue to charge me for the obvious charge abuse since they couldn’t figure out who might have used my name and room this they decided to make it my problem not the incompetence of their staff. As a Bonvoy Executive Platinum member I find this entirely unacceptable and appealing. The incompetent manager, Alma Rojas, should be fired by the hotel for such an obviously misguided decision. It shows they care more about their P&L than a loyal Bonvoy member. If you read other reviews in the hotel it is very clear they have many issues that need to be resolved about their service. I would avoid staying at this property if possible.