Dallas/Addison Marriott Quorum by the Galleria

Location: The hotel is conveniently located for guests arriving in Dallas and picking up hire cars. It's also close to various restaurants within walking distance, making it a good choice for dining options.

Our first time here in DFW area for a Aviation conference and our room had small issues first with our safe had to have Mateinance come up to re-boot up the safe which he did then a few hours later when we were ready to go to dinner the safe did not work at all had to call the front desk for Mateinance again . This time we didn't use the safe, we just hid our valuables. Second was the shower. The faucet was not operating and kept on turning and trying to find the correct temperature and turning off the faucet was a challenge. The pool was relaxing and water temp was perfect. No one was there. We got two days of sun and white puffy clouds passing by to give us that nice break. Even tho we are from South Florida we love sunny days and it is the rainy season that we have to adjust to. Room was small and bed was firm, comfy and the pillows were rock hard firm. The goodness of this hotel that it was close by to plenty of fine eats, good valet parking and great guys who took great care of us, Tyler and Jordan. The paperless phone app notifications to valet worked great!!! And SUZ took great care of us at the bar. Club M club was great for that quick beverage or snack to get you going. As Ambassador Elite members and a Marriott Lifers, we really enjoy staying at these property's but some updating is in need!!!

I was at the hotel for business for 4 nights. Upon checkout I noticed there was a charge for breakfast on my bill and informed the staff at checkout. Nobody was able to figure out what was going on and weren’t able to locate the actual signed bill so they said they would investigate and get back to me. Over a week later they responded back and said they had located the signed bill from the restaurant. I asked if they could send to me and they did. It was clearly not my signature and they said they would investigate further. They then came back and said they were going to continue to charge me for the obvious charge abuse since they couldn’t figure out who might have used my name and room this they decided to make it my problem not the incompetence of their staff. As a Bonvoy Executive Platinum member I find this entirely unacceptable and appealing. The incompetent manager, Alma Rojas, should be fired by the hotel for such an obviously misguided decision. It shows they care more about their P&L than a loyal Bonvoy member. If you read other reviews in the hotel it is very clear they have many issues that need to be resolved about their service. I would avoid staying at this property if possible.