Southern Sun Abu Dhabi Reviews

1. Have finger nail of the previous customer on the floor 2. Breakfast services didnot clear used plates while we're having dessert 3. Rooms are lack of lights

Addressing Disparities in Service at Southern Sun Abu Dhabi I am writing to express my observations regarding the service at Southern Sun Abu Dhabi, which I have frequented during my travels as an African professional in international sectors. While my second visit offered a satisfactory experience, I've noted a concerning disparity in the level of service provided during my first and most recent stays. Specifically, I've perceived a difference in how staff, including those of African descent, engage with and assist African guests compared to those of European backgrounds. On two separate occasions, I felt a marked reluctance from the porter to assist with parking my vehicle or to allocate a driver, a stark contrast to the prompt and proactive assistance offered to a European guest who arrived just before me. This experience left me feeling as though I was actively seeking a basic service that was readily extended to others. These instances have led me to question whether there's an unconscious bias influencing interactions with African professionals. As a frequent international traveler, I value seamless and respectful service, and it is disheartening to encounter situations that suggest otherwise. I believe it's crucial for Southern Sun Abu Dhabi to ensure all guests, regardless of their background, receive consistent and equitable service. Addressing these perceptions will not only enhance the guest experience for African professionals but also reinforce the hotel's commitment to inclusive hospitality.

Always a nice stay at Southern Sun although the AC in the rooftop gym does not cool it properly

I love this hotel it's the second time I've stayed here and it's the bargain of the century. Breakfast simply in a word is fantastic. Views stunning staff flawless. I am the fussiest person on earth and I love this hotel. I think we paid $126 a night after taxes with two breakfasts. Breakfast was worth $50 a person. Don't expect any pork products but other than that this place is flawless. Pool is stunning and heated in the winter. Room is huge. Bathrooms I could live without someone else watching me shower because there is a piece of glass in front for a door that is see-through. I guess if you're with your mate and not your friend it's exciting to watch somebody take a bath or shower. The toilet is separate luckily so nobody has to watch you do that. I can't say enough good things about this hotel. The staff is very helpful and every person that works at the front desk is like a personal concierge. I booked this place for $99 half board in the summer but it's frightfully hot I couldn't leave I stayed an extra 4 days I stayed at this hotel for 8 days about a year and a half ago as well. This hotel is absolutely perfect!

I had a lovely stay. My room is expansive and comes with a great bathtub which I enjoyed each night. I Love the stunning entrance hall and the great location - making it 10-13min from TeamLab & Louvre, 30min from The Grand Mosque. Staff are very helpful and friendly. Would definitely stay here again.

The room is spacious, front desk is hopeful to recommend me go to their swimming pool for a shower after overnight flight. Breakfast is gorgeous esp the omelette, hope F&B team can work happier. Room is wheelchair friendly

It was very nice hotel Staff were very friendly specially Mr Ashraf from reception team We got upgrade to executive room and really was amazing

The staffs at Southern Sun are friendly and very helpful. Facilities are good , locations are good for us, but if you spend most of your time in Yas Island, it will be a bit far. Rooms are big and the cleaning staff has done a job. Also house keeping is good as they never decline any request as long as they can accommodate them

Excellent location and a wonderful service, everyone also helpful. Will definitely come back for this hotel again.

It was so nice experience and too much fun staying there the staff was very friendly

Very nice ,100%cleans & beautiful rooms they have 100 % recommended

PROS: Good Location. Amazing and incredibly various breakfast. Very nice pool area. Very comfortable bed. CONS: The rooms are a bit dated but are still ok.

Freezer door was broken and hotel tried to blame it on me

The hotel is amazing, it was our third stay in Abu Dhabi and this hotel was the best one. The rooms are very big, the service is excellent. We can definitely recommend it.