"They need to improve"

"I have stayed in this hotel almost every year when I am in Nigeria. The standard , facility and service is degrading consistently. Yahoo boys are permanently resident and there is persistent use of hard *****. Strong smell of **** emanates from all the corridors. It was really strong and persistent althroughout my 3 days stay. **** was being smoked in the outdoor section where I had a 2yr old and a 9yr old members of my family sitting. I booked an executive and I was offered a standard room which costs less. The outdoor offering is shabby! I always have to go and look for a staff to request for drinks or any service. There is never a Permanent staff in the area. The icing on the cake, the manager refused to come out and speak to me when I was checking out so I can give him this feedback directly. They have really killed this hotel with their poor service, wreckless and uncaring attitude. "

"Stay in Celias suite for about 5 days and I couldn't get the category of room I wanted because it was fully booked. I stayed in a room lower than what I wanted and I didn't regret it of course. I was so happy I didn't have to spend more for a more expensive room cos the one I stayed was just perfect. The only issue I had was that the bathroom was leaking. We complained but in their defence, they couldn't fix it ASAP cos it was more of like a structural issue. On the overall, I would recommend."