Scandic Aarhus Vest

The experience does not match what is being advertised. The rooms were very old and dirty. I am a member of Scandic friends and I normally love staying with Scandic, but unfortunately this is the first time I was very disappointed. We were planned to stay for 4 nights and 5 days. But unfortunately we had to check out a day earlier because my husband and I started to get bed bug bites from the bed. We already started itching nonstop at the very first night, but at first we thought it was because of the summer heat. We then borrowed an electric fan, but that did not fix the itching problem. We noticed that the itching was every time we were laying down the bed at night. We didn’t get much sleep due to this. We even went to the city to buy insect repellent and everything we could find to relieve the itching. Other than that, we also found dirt and cut off nails on the bed and on the floor, when we arrived. Thus, we booked time for cleaning but it was still very dirty, and the cut off nails were still on the floor after the cleaning. It was then we realized that they do not really clean properly. On the morning we confirmed that there were bed bugs due to the bed bug bites on our back, legs and arms, we complained to the reception about it and the dirtiness on the room even after the cleaning lady came, but nothing happened. So later that day, we chose to check out because we couldn’t take one more night there. They only said that they were sorry and that they couldn’t refund anything or do anything at all, although it was very unhygienic and the hotel’s fault. The only thing they offered us were two bottles of soda for our 2 hour ride home and that’s it. We had to drive all the way home and cancel our plans at Aarhus the next day… :(

We’re a family of 4 with 2 kids under 5, our visit was in summer and there was not much rain and the days+nights were very warm, the room does not have A/C and we only realized that only when we arrived, this is a dealbreaker for us and we would’ve booked somewhere else if we have realized before. Room itself is old, not as shown in the pictures which was disappointing. The staff was great and super helpful. Gym was ok and had just enough for a nice workout and sauna was great. The hotel have a diverse set of games for all ages which was great. Breakfast was ok, standard buffet style nothing, food itself was good quality and fresh. There is no lunch or dinner as kitchen is closed during summer time! The hotel is a bit remote, there are bus options to city center 15-20 mins walking distance and there is not much happening around, not many options to go for a walk and find a place to eat(as example). Seems that using a car is the most convinient way.

Serviceminded hotel Jeg bor altid på Scandic Vest når jeg er i Aarhus, det er nemt at komme til, de har super sødt og serviceminded personale og gratis parkering. Deres mødefaciliteter er gode.