Swiss Inn Pyramids Golf Resort

Overall performance is OK

The room is very dilapidated, there are a lot of mosquitoes in the room, and the corridors are not soundproof. I booked the wrong time before and told Ctrip many times a week in advance that I want to change the check-in time, but to no avail! Until the day I checked into the hotel, the front desk promised a free replacement. When I called Ctrip, I didn't believe the hotel staff I asked in front of their voice, and asked the manager in charge of the front desk to sign what I wrote twice to prove that it was sent to Ctrip! After receiving it, Ctrip called at 11:00 noon and said that it is possible to change it, but the middleman asked to charge 50 US dollars. Since I was already on the way to Siwa that day, didn’t I say it was free? Ctrip's customer service said that you wait for my message and he will help me fight with the middleman. I have been full of hope, but I did not expect to receive a call at 8 o'clock in the evening saying that your hotel cannot be changed, and the money cannot be refunded! I called to complain, and later I found out that it was the middleman and Ctrip who sent an email saying that the payment must be changed before 12:30, otherwise it will be cancelled, but Ctrip didn't tell me the news, which caused me to lose one night's hotel expenses! Ctrip's customer service argued that it was because I did not agree to pay the fifty dollars, and I said that you have a recording. What did I say that I disagreed with? When did you tell me to pay the money immediately? Failure to pay will be cancelled! I'm just dissatisfied why I have to pay fifty dollars for free, it's not that I don't agree to pay fifty dollars! Where can I spend this little money to stay in a five-star hotel for one night? Ctrip said that this is a cognitive problem, and dissatisfaction means disagreement. It is my problem to delay the time and not pay the money! I don't know what happened to Ctrip's customer service over the years? The quality is too low, and it is obviously unreasonable to argue!

A resort with a golf club and the rooms are ok

bad service bad service bad service bad service bad service bad service bad service bad service bad service bad service bad service bad service bad service

There is no place to eat, the hotel is old. good service

Bir haftalık konaklamam süresinde herhangi bir problemle karşılaşmadım. Otel çalışanları oldukça güler yüzlüler. Odalar, havuz ve otelin her yeri oldukça temizdi. Kahvaltı ve yemekler de oldukça lezzetliydi. Piramitlere de oldukça yakın olması çok keyifli. Sessiz ve huzurlu bir yer.

Tutto di buon livello. La cosa inconcepibile sono i matrimoni che si svolgono nei fine settimana con le camere che si affacciano sulla location della festa. Un rumore assordante che si protrae fino a tardi. Inaccettabile. Le camere sono state rinnovate per metà. Quelle più datate non sono un granché.

الفندق ممتاز في كل الجوانب بداية من الاستاف التعامل معاهم very professional و التسكين كان سريع و الاستقبال من البداية كانوا مرحبين جدا و كل ال staff عايزين يساعدوا دايما نضافة الفندق ممتازة الارض ممتازة في النضافة و ال facilities الاكل متنوع و نضيف و طعم ممتاز و جودة حلوة جدا