Embassy Suites by Hilton at Hot Springs Convention Center, located in the Ouachita Mountains, is adjacent to the Hot Springs National Park and attached to the Hot Springs Convention Center that offers 360,000 sq. ft. of meeting space. It is the only full service all suite property in Hot Springs. On-property outlets include Spa Botanica, Cascades restaurant and the Marketplace Gift Shop. Amenities include complimentary full cooked-to-order breakfast, evening reception with complimentary snacks and cocktails, shuttle service to numerous attractions, indoor pool, hot tub, fitness center and business center.
Area attractions close by or a short drive away include Historic Bathhouse Row, Oaklawn Thoroughbred Racing and Gaming, Magic Springs Theme and Water Park, Garvan Woodland Gardens, Historic downtown with great shopping galleries and restaurants, Hot Springs Mountain Tower, Superlift Off Road Vehicle Park, Lakes Hamilton, Ouachita and Degray and much more. Companies located in the area include Weyerhaeuser, Xerox, Triumph, CHI and St. Vincent National Park Medical Center.
Room was updated to some degree. The bathroom was divided into 2 parts where there was a shaving and makeup area and the other area was the shower and toilet behind a door. I never liked entering a room from outside but felt safe doing it from here. The customer service was the best I've ever seen and I've seen a lot.
We were in town for a wedding and to squeeze in as much site seeing as possible. The accommodations were clean and the staff was friendly. The front desk staff was well informed on must see things, directions on how to get there and where to park. Location was perfect, we were 15 minutes from the Chapel and 5 minutes from downtown. If safety is a concern the location is great.
The location of the hotel is good, there is a parking lot, breakfast is not provided due to epidemic prevention, but there is good coffee. The sanitation and service are very good. The only disadvantage of the facilities is that the ”big bed” in the reservation facility is very small, and the family rooms are crowded. Remind everyone to book a double bed
Only thing is I left my pink cover in the drawers I wish they would have found that. Sucks. Other than that I enjoyed the room very spacious and clean and two tvs with the privacy and huge bed was so good and super comfy. Host was nice and check in was easy so was check out. I'd stay there again and then I'd also recommend this to a friend or family member.
Very Good
96 reviews
8.0/10
Price from
KRW 117,368
per night
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8.4/10
Very Good
MMacDouggalI stayed three nights. Breakfast is the attached Perkins Pancake House which normally isn’t that bad. The food voucher from the hotel though gives you two eggs, a list of sausages, ham and a potato variety. I eat carefully which is not the Arkansas way, so there was nothing in column two or three of any interest and the over-easy eggs were only a notch thicker than water. I never went back for my remaining breakfasts.
We booked 2 queen beds and were given 2 sets of towels. At 11 after the 1st night, I realized I might not get any housekeeping and asked for towels from a housekeeper I found who said she’d tell the appropriate person. That hadn’t happened by 1pm, so on my way out, I went to the front desk and asked for towels again (and toilet paper). I believe it was Porsha (not Porsche) at the front desk, who appeared to really care less. She offered me a roll of toilet paper on the spot but I wasn’t going back to my room, so again I suggested to have it and towels sent up. No one ever went into my room all day.
As I left the room after the second night there happened to be a housekeeper next to my door and I asked again if I could at least get towels. She said I was supposed to get towels every day and doesn’t know what happened the day before, but unfortunately, she did not have any towels to give me and would have to pass a message along. I walked through the lobby at about 11am and asked again at the front desk. Again, it was Porsha, and again I don’t feel she took me seriously. Another woman overheard this (it appears she was a shift manager) who was very apologetic and swore she would get me towels. Nothing by 4pm. ***. 4th request in 2 days. As I went out for dinner, I asked again, and again told it would be taken care of. I was apprehensive with the sting of previous promises not upheld, and another woman at the desk, rather saltily said she would take of it. Apparently she did! Too bad I never got trash emptied in 3 days, old towels not removed and the last few squares of tp weren’t replenished from the 1/3 rolls provided. Even the Kleenex was empty, using maybe 5.
Same pool towels and trash laying by the pools for 2 full days. There was a towel wadded by the outdoor pool gate, and it also didn’t move for 2 days.
The restaurant/bar was excellent.
GGuest UserCould definitely use some upkeep, just seemed overall dingy. Wi-Fi didn’t work in our room along with the phone. The pool was nice. I guess for $175 I just had higher expectations, this is what I would have expected if I’d paid $75!!
GGuest UserAhmed greeted us and, from that moment on, we taken care of in a warm, caring, professional manner. When we travel back to Fayetteville, we will want to stay at Avid hotel, and we hope that Ahmed will still be on your staff.
The remainder of your staff, down the the person, was also warm and friendly, regardless of their task/s or time-of-day!
The grab-n-go breakfast had a great variety and the anytime coffee is a must.
The room was perfect, clean, well cared for and the beds were GREAT!
*Trip Type - we were in town to attend a Larkin Poe concert at George's Majestic Lounge
**Maybe add a trip type of ”Pleasure”
GGuest UserThe important things first. Cleanliness, Safe Environment, Comfortable Bed, Great Shower, Nice TV, Good Size Refrigerator, and an AC that would freeze you out. The only downside (if any) was the front desk is only staffed from 9am until 9pm. So you are basically on your own outside of those hours. The complimentary continental breakfast has been eliminated since my stay last year. However, you can still get complimentary coffee from a Keurig in the common area that previously hosted the daily breakfast. For the price, I think it's a great bargain. I have another booking here within 30 days.
GGeorgina DotsonWe had car trouble traveling broke down and I booked the nearest hotel. When I went to check in they wouldn't accept my ESA (emotional support animal) I have documentation for him as well. So they had no problem giving me my money back but no regard to making an accepting since we were broke down and in a blizzard and stuck with no other options close by. Needless to say me my boyfriend and my dog had to walk in the freezing cold and snow to the nearest cheap hotel which wasn't the greatest but they were very kind and sympathetic to my situation. So not a very good experience.
GGuest UserI was extremely satisfied with everything I experienced at this hotel except for one thing, which I expressed to a front desk employee: there is an exterior trash can close to the main entrance that became overflowing with trash to the point where it was on the ground, and the ashtray on top of it was never emptied during my 3 night stay either. The response I received was that the owners would not hire a 'houseman' to attend to this and other duties, and no one else is assigned to do so. Unacceptable. Something has to be done to ensure this is rectified immediately.
GGuest UserWe selected this hotel primarily for its convenient location, just a short drive from our daughter’s home, as well as its proximity to various shopping options in the area. From the moment we arrived, the staff greeted us with warm smiles and a genuine willingness to help, making us feel right at home. Our room exceeded expectations; it was impeccably clean, thoughtfully arranged, and notably free of any musty odors that can often linger in hotel accommodations. Overall, our stay was comfortable and enjoyable, thanks to the attention to detail and excellent service.
SSelfNot a big fan of the Emergency vehicle sirens all night long, but I wouldn't imagine that they could just pick up and move a 10 story building.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
GGuest UserWe stopped here on our way to visit family in TN. We had so much fun, and the hotel was so nice and clean, we stayed there again on our way home. Trip.com was the lowest fair that we could find and was reasonable for a nice hotel. The beds were very comfortable, and the shower was very nice with overhead rain delivery of water. We also spent time at the casino. No big wins, but we didn't lose every hand or every spin, so it made it fun. I will stay here again next time I am headed to visit family,.
AAnonymous UserAttempts to spruce up this old property largely failed. Lobby and breakfast area are nice, hallways and elevator yucky, our room was half & half. Beds were comfy, good pillows & new towels but walls needed paint and corners hadn't seen a vacuum or mop for a LONG time. Staff was helpful but overworked...the desk attendant was next door with a plunger.
Maid staff was very friendly and everyone wished us ”safe travels”. Breakfast ok.
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