We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
The hotel was exceptionally clean and the staff were very helpful. Breakfast was good and we were able to take our dog for a small additional fee. We will return.
Stayed here for one night staff really friendly and helpful. Room very clean and modern well kept, pillows were a bit uncomfortable but bed was amazing. Breakfast was cold but yummy would definitely stay again and recommend hotel
Very good experience
Breakfast in the room only needs 5 pounds service charge. The hotel culture is well integrated with the local area. Durham deserves the title of the first, and the cost performance is very high at more than 1k. The room is very spacious, but the lighting is very dim, and the air conditioner makes strange noises due to the age of the hotel. It is recommended to book the western restaurant in the hotel, T-Bone is delicious.
Gorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again
Was not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus
Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
84 reviews
7.4/10
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XXu20090117Very good experience
Breakfast in the room only needs 5 pounds service charge. The hotel culture is well integrated with the local area. Durham deserves the title of the first, and the cost performance is very high at more than 1k. The room is very spacious, but the lighting is very dim, and the air conditioner makes strange noises due to the age of the hotel. It is recommended to book the western restaurant in the hotel, T-Bone is delicious.
GGuest UserThe hotel was exceptionally clean and the staff were very helpful. Breakfast was good and we were able to take our dog for a small additional fee. We will return.
GGuest UserStayed here for one night staff really friendly and helpful. Room very clean and modern well kept, pillows were a bit uncomfortable but bed was amazing. Breakfast was cold but yummy would definitely stay again and recommend hotel
GGuest UserWe stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
GGuest UserLocation was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
JJOCELYNCWas not my first choice but booked this hotel for my graduation at Durham University since all other hotels are fully booked. The hotel is relatively old but clean and has all the amenities needed (including an iron and the ironing board). Nice and friendly staff at the reception, who kindly assisted with the printing of some documents. Good location because it is within walking distance from the Durham Cathedral and the campus
GGuest UserGood location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
JJxA great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
GGuest UserGorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again
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