We stayed at apartment room, right next to the mail hotel complex. It was one bedroom suite with kitchen. Well equipped but the building itself was very old. Convenient to central and old town and everything is within the walking distance. Recommend to family who needs space and like to feel at home.
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
The hotel is located in the surrounding area of Bilbao City. Close to the World Heritage Biss Bridge, 5 minutes walk. Be sure to spend 0.45 euro to experience the unique bridge crossing of the Biss Bridge. The castle-style hotel is luxuriously decorated, the rooms are comfortable and bright, and the bathroom is beautiful. The hotel has an underground parking lot and free parking around. The surrounding area is obviously a tourist attraction area with churches and old streets.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
It's just across the street from San Mames Stadium, so it's the first choice for watching football. The front desk staff are also very welcoming. Although the room is not big, it is clean and has good lighting. There are several restaurants downstairs, which is very convenient for eating. There is a large grocery store on the next street, which is very convenient for shopping. In the early morning, I went to the airport front desk to help call a taxi. Good experience.
The hotel is a villa with an old money style. The staff is warm and polite, highly professional, the facilities are very new, and the toiletries are diptyque. There is a bathtub and a shower room. Most importantly, there is your own parking. It is a 15-minute walk to the third beach. In short, everything is perfect except that it is a little expensive.
The room was available so I was able to check in early, which was very helpful. The reception and concierge were all very kind, and even though I only speak Japanese and used a translation app to ask questions about restaurants, tourist spots, transportation, etc., they smiled and explained many times to me. The building was an atmospheric hotel, but the room felt modern. There was also a courtyard, and it was warm and comfortable when the sun was shining. The room was cold, probably because the ceiling was high, so I turned on the air conditioner, but it remained cold, so I went to the front desk and told them that, and they told me that I needed to switch between cooling and heating, and they kept using the cooling setting. There was a rain shower and a normal shower, and I could choose between them by simply pressing a button, which was convenient. There was also enough water.
Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful.
Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about.
Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.
Very comfortable hotel. Good bed and bathroom. Location is very convenient nearby shopping centre and old Town. If you arrive by bus. Its about 10-15 minutes walking distance.
Amazing
123 reviews
9.5/10
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GGuest UserIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
AAnonymous UserThe hotel is very clean and the service is good. Because of the long business trip, I was a little confused about the itinerary. I should have checked out but didn't. I didn't realize I should have checked out until I went to the hotel at 2 or 3 in the afternoon and couldn't get in. After explaining the situation to the hotel, I didn't incur any fees. It's more humane than domestic hotels.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
GGuest UserGreat hotel. Conveniently located on the canal with panoramic views of the city from the rooftop. Beautifully decorated rooms. Great staff. Delicious breakfast with champagne.
ととんころりんIt's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
GGuest UserGood location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful.
Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about.
Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
GGuest UserStayed a couple of nights in NYX Hotel Bilbao. The location of the hotel is ideal, with most attractions within easy walking distance. Close to the old part of Bilbao which has plenty of restaurants and bars. Also close to shops and a nice riverside walk to the Guggemheim museum. Can’t rate food as did not use hotel amenities. Overall the hotel had a modern stylish feel to it. Check in and out was speedy and staff were courteous.Rooms are quite small and the glass walled bathroom may not suit everyone’s taste. All in all, we were happy to stay at this hotel for it’s location and overall stylishness.
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