I loved this hotel. They accommodated my reservation requests.
The rooms are spacious, new, and very clean. The bathroom is spacious and has everything you need for your stay. The hotel staff was very attentive at all times.
I will definitely stay at this chain and this hotel again. One drawback would be helpful if there was a designated parking space and a place to unload my luggage upon arrival.
The hotel is located in the surrounding area of Bilbao City. Close to the World Heritage Biss Bridge, 5 minutes walk. Be sure to spend 0.45 euro to experience the unique bridge crossing of the Biss Bridge. The castle-style hotel is luxuriously decorated, the rooms are comfortable and bright, and the bathroom is beautiful. The hotel has an underground parking lot and free parking around. The surrounding area is obviously a tourist attraction area with churches and old streets.
The river view room is stunning. It is wonderful to be able to enjoy from near the beautiful Vizcaya Bridge and the beautiful estuary in which you can see different athletes rowing and also observe some small boats sailing.
The room is picturesque with modern and more classic details. What I like the most, as I said, is the balcony with views of the estuary and the comfort of the bed.
Good TV, it has a mini bar and coffee maker with two complimentary capsules and downstairs in the hotel hall there is an old elevator in which it has coffee, chocolate and other drinks also free of charge 24 hours a day.
Good attention from the employees since they were always friendly and willing, and everything was clean.
I will return as soon as I can, I felt very comfortable with everything 😃👍🏽
Hotel near Ensanche,Bilbao5.9% of visitors choose this area
GGuest User2025.02.04
Very clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).
Hotel near Old Town,Bilbao94.1% of visitors choose this area
GGuest User2025.02.17
Great experience. Gym a bit limited and hairdryer didn´t work, but location is spectacular, breakfast was great, and price reasonable - would go again!
Great hotel near the outskirts of the city of Vitoria. Recommended even though it is in the center. My girlfriend and I stayed in the Junior Suite and we left delighted and wanted to return.
I really liked the residence, a quiet, peaceful place, close to the metro.
When I left, there was a late flight, and they allowed me to leave my things at the reception, she came to pick them up and calmly took them.
Hotel near Ensanche,Bilbao5.9% of visitors choose this area
GGuest User2023.03.14
We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again
Absolutely perfect hotel, well priced, lovely room, friendly staff, comfy bed and the best shower we had in Spain. The neighbourhood isn't perfect but I never felt unsafe. I would definitely come stay again!
Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.
Very Good
43 reviews
8.2/10
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8.9/10
Very Good
GGuest UserIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
CChoupinettesThe air conditioning in the room is not working. At least the heating is not there. It's 11 degrees outside and 22 degrees inside. It's windy outside. It's so cold that I have to use a heat pad to stay overnight.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
GGuest UserThe stay was generally pleasant. The rooms are quite simple, and the soundproofing could be improved, as you can clearly hear what's happening in the adjoining rooms. One night, for example, we could clearly hear the conversation of the man in the room next door.
As for the room, it doesn't stand out in any particular way. One thing that catches your attention upon entering is the smell, which is quite noticeable at first, although you eventually get used to it. I suspect it's coming from the curtains.
The hotel is well located, in a very quiet area. However, if you plan to get around on foot, keep in mind that the return journey can be somewhat challenging due to the hills. The great advantage of its location is that it's easily accessible from anywhere without having to go through the city center, as it is very well connected to highways and main roads.
The breakfast deserves a special mention: very complete, with a wide variety and quality products.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
AAya✴︎Pros:
- cozy and natural woody taste room which is definitely my type
- water is free of charge if you ask the front
- sunshade was smart enough to be controlled by buttons
✴︎Cons:
- no place to get foods besides the restaurant located inside the hotel
- ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert
- location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute.
Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
WWalt from LAOverall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.
ととんころりんIt's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
GGuest UserVery clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).
GGuest UserGreat experience. Gym a bit limited and hairdryer didn´t work, but location is spectacular, breakfast was great, and price reasonable - would go again!
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