The hotel room and facilities itself was very nice and comfortable. Just next to the Wengen train station.
Front desk service could be further improved.
The hotel's view was truly spectacular, but I was genuinely bewildered by the quality of the facilities here. The basic amenities fell far short of what you'd expect from a four-star hotel back home. The bathroom, in particular, was incredibly basic. Our deluxe king room only came with two small, thin blankets and no proper duvet, and we had to make do with these for four days. We were on our honeymoon... The bed was made of two single beds pushed together, constantly leaving an uncomfortable gap in the middle. Unless we repeatedly asked for it, there was no housekeeping service for consecutive nights. Breakfast was marred by an excessive number of flies, which I understand is a common issue in Switzerland. However, the view outside the window was absolutely stunning. I rarely write such detailed reviews, but I felt compelled to share my profound experience.
The hotel looked a bit old inside but perfect for mountain view. We requested a room with a mountain view of Jungfraujoch, and we were so delighted that even though we didn't get a double bed but two single beds with a balcony. The swimming pool and jacuzzi, including saunas, were a bonus with varieties of tea available by the jacuzzi. The hotel is just 1 min walking distance from the wengen station, easy access to Lauterbrunnen, Jungfraujoch, and grindlewald. The breakfast buffet was all right, I wouldn't say it was top notch considering the price. I would definitely recommend it and would love to stay in the future.
We had experienced a disturbance almost all night from a raucous guest just above us, room 209. Constantly banging. We tried to call reception so many times to complain, but no one answered my call. That was so disappointing. We couldn't sleep all night. I felt the noise could easily be heard from neighbour guests.
Overall, it was a really nice hotel to stay in a perfect location.
There is nothing to say about the location. The main thing to go to this place is to take the cable car. I didn’t remind you when I made the reservation. Fortunately, we arrived not very late. I drove up the mountain directly, but it turned out that the car couldn’t go up, so I went down obediently and took the cable car up. , After a few hours of tossing around, I didn't check in until 11 o'clock. 😅
Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
A good hotel local to the city and accessible by tram, in a quiet location. The room we stayed in was clean and comfortable with a view of the city. The room contains a fridge stocked with refreshments that you have to pay for with tea and coffee provided. The bathroom contained little touches with sealed packets of ear buds, nail file and tooth picks which is nice touch. Buffet breakfast was good with a nice variety of food catering for all tastes however the plates are quite small so be prepared for a few trips back and forth to the buffet. The pool was good but cold when first entering so be prepared ro swim a few laps ro warm up.
It's close to the train station, but it's tiring to push luggage up and down the hill. I don't recommend staying in this small town. The service staff are very polite. The balcony room has a beautiful view, but the best photo spot is still at the entrance of the train station. The elevator is too small. The breakfast is the simplest among all the hotels we have stayed in for more than a month.
Had a short stopover in Bern. Hotel room is clean. The amenities in the room provided were sufficient.
Just a couple minutes walk away from old town while enjoying the view crossing the bridge. Or you can take a tram which is just a stop away.
We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great.
Hotel breakfast can also have many varieties. scenery is very beatiful. Arriving at the hotel and checking in was a bit unpleasant at first, because I personally booked the hotel alone and not booked by a travel agency. I booked a large room of 24 square meters, and in the end the hotel gave me a small room of more than ten square meters. A room as small as a bed and a suitcase can not be fully opened under the ground. Very angry at the time. Because the hotel says that the room is only one large and one small, there are no other rooms. Let us choose ourselves to discuss. In the end, I had to make concessions. After thinking about it, I paid for a room of 24 square meters but gave me a room of more than 10 square meters. This is the behavior of the hotel. After communicating with Ctrip, I changed my room to a larger room. Ctrip had a good communication this time! give a like.
Very Good
47 reviews
8.9/10
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8.5/10
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GGuest UserThe room is clean and the environment is nice, but you must drive to this hotel, otherwise it is too inconvenient. I think it is enough to stay for one day. If you come, just park your car next to it. It is a bit outrageous to charge 20 francs for one night.
DDonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
IIka_EllyWe didn't plan on traveling here at all. It was a last minute decision. But one that we don't regret.
The staff was beyond nice and helpful. We really felt genuinely welcomed. As soon as we arrived we were welcomed with a big warm smile.
Arriving in our room, we had a Easter gift. Two super delicious chocolate bunnies. It was a welcomed gift. At breakfast we also got chocolate eggs.
The breakfast was rather small, but it had all the necessary things and we always left with a full belly.
The room was spacious and so was the bathroom. The beds are comfortable although the pillows were too soft.
The hotel was very calm and a little bit outside of the village in nature.
Dogs are welcome and thanks to the location of the hotel, it was perfect for walking them without leash.
The sauna was perfect. It was very big and had a chill out area where you can lay down. It would have been nice to have some fresh water at hand though.
The location was great. Just a short driving distance from numerous hiking spots.
TThapa(Tee)The hotel looked a bit old inside but perfect for mountain view. We requested a room with a mountain view of Jungfraujoch, and we were so delighted that even though we didn't get a double bed but two single beds with a balcony. The swimming pool and jacuzzi, including saunas, were a bonus with varieties of tea available by the jacuzzi. The hotel is just 1 min walking distance from the wengen station, easy access to Lauterbrunnen, Jungfraujoch, and grindlewald. The breakfast buffet was all right, I wouldn't say it was top notch considering the price. I would definitely recommend it and would love to stay in the future.
We had experienced a disturbance almost all night from a raucous guest just above us, room 209. Constantly banging. We tried to call reception so many times to complain, but no one answered my call. That was so disappointing. We couldn't sleep all night. I felt the noise could easily be heard from neighbour guests.
Overall, it was a really nice hotel to stay in a perfect location.
Sshunchengvery nice locations. the staff there are very nice. recommend us good restaurant and tour spots. very friendly. room with nice view are plus. will come to to stay here again. walking distance to Train station.
CChanThis hotel location is very close to the train station that is just 1 stop next to the Bern main train station. So, it’s very convenient to go to Bern for a visit. There is a COOP supermarket that’s a few steps from the hotel. Thus, it’s very fast to buy something nearby.
CclaborateThe hotel is very conveniently located, and most of Bern's famous attractions can be reached on foot. The hotel also thoughtfully prepared a day ticket for Bern's public transportation, which can be used unlimited times. The room was spacious and the scenery outside the window was beautiful. The reception was polite and enthusiastic. The guy who helped drive the car out also put two bottles of drinking water in the car. It was thoughtful.
PPepper LMHSpacious and luxurious room with huge bathroom. Conveniently located next to public transportation, attractions and shopping. Restaurant at Sky Terrace was overpriced and didn’t taste nice. Restaurant Jack’s at ground floor has nice ambience and serves nice steaks.
NNurzakiah HanimHad a short stopover in Bern. Hotel room is clean. The amenities in the room provided were sufficient.
Just a couple minutes walk away from old town while enjoying the view crossing the bridge. Or you can take a tram which is just a stop away.
GGuest UserA good hotel local to the city and accessible by tram, in a quiet location. The room we stayed in was clean and comfortable with a view of the city. The room contains a fridge stocked with refreshments that you have to pay for with tea and coffee provided. The bathroom contained little touches with sealed packets of ear buds, nail file and tooth picks which is nice touch. Buffet breakfast was good with a nice variety of food catering for all tastes however the plates are quite small so be prepared for a few trips back and forth to the buffet. The pool was good but cold when first entering so be prepared ro swim a few laps ro warm up.
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