Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
I wish I could have had more time to spend there. The costumer service at the breakfast which is lovely and plenty of food choices they even go an extra mile to give you a good experience. Reception team they are just attentive and awesome the maintenance team the same and the cleaning team all as above. So I do recommend the hotel and I can’t wait to be back in December for another 5 nights. 😊
The hotel is well clean, organized and has a very good location inside the shopping area Catuaï. The rooms are clean with comfortable beds and have good benefits, with smart TV with Netflix and youtube. Breakfast is good, but leaves a little to desire compared to other hotels in the city
The hotel is already old and needs modernization. But they're still milking tourists for money, even though they're paying. This was my last time here, because the noise is incredibly bothersome. You can hear almost everything in the room, and the insulation is very poor. You can hear your neighbor and also outside noises. Very bad.
The rest seemed great to me, and the staff was very friendly.
Hotel very good nothing to wish for being an Express. We love the bourbon network but not compare to a bourbon convention or others of the network... even though great hotel, very good breakfast, rooms and cleaning also, finally, in the middle of so many hotel options we always chose the independent bourbon network of all
Hotel located just 20 minutes from the waterfalls. Free parking. Very clean. Delicious breakfast. Nice pools and tennis courts. Professional and extremely helpful service. Warmest regards to Cindy and thank you for your help.
Really enjoyed our stay. Perfect location with access to the city and having the mall in front of the hotel also super useful. The pool is a good size and decor tasteful. The fitness room could be better equipped, but still workable. Staff attentive and breakfast ample and varied. I recommend it.
Alice's perfect and welcome service at our arrival and exit. I don't think it is fair to take a note of the cleaning, but I noticed that the glasses of the rooms were full of head and face marks (to admire the cathedral, of course) and passed without being perceived by the cleaning staff. The swimming pool was clean, even with the trees and constant wind that occurred in days ...
Outstanding
105 reviews
9.5/10
Price from
PHP 2,917
per night
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8.7/10
GGuest UserThe hotel is good but quite old, the bathrooms are a part case, they need to modernize, and the room lighting could be better thought.
GGuest UserDo NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
MMihoutaodezhurenVery satisfied hotel, located in the batal district.
Facilities: Fully equipped, for friends who like hot tea, there is no hot water bottle in the room
Hygienic: very clean.
Environment: The surrounding environment is very good and safe. Opposite is the most beautiful Japanese park in South America, praca do japao. People walk their dogs in the park. Especially comfortable.
Service: The hotel offers a rich breakfast. It is worth mentioning that the hotel actually has free valet parking. Not all front desks speak English, but they are very friendly and welcoming.
Very recommended hotel
GGuest UserCozy hotel and excellent service from all sectors. Delicious breakfast with many options. Restaurant serves excellent dishes and the service from the waiters is a 10.
Reception staff very patient and polite. The maids always left the room spotless and with a touch of affection. The parking staff are always willing to help with parking spaces.
GGuest UserThe hotel staff is warm and friendly, the room is spacious and bright, the mattress is hard and soft and comfortable, and the room is cleaned every day. The water pressure of the shower is enough to take a hot shower after a day of playing. The breakfast is very fresh and the variety is enough for me to choose. The restaurant, swimming pool and children's play facilities in the courtyard are complete. I am very satisfied with the hotel.
GGuest UserThe place is well located, the room has everything you need, but it is not very clean (two potatoes appeared in my room), the breakfast has an ok amount of food, it is worth it to save a bit in a better hotel
GGuest UserI had a really nice 3 night stay at the Mirante hotel, wish I'd stayed another night or two. I chose it for it's very handy location for the local bus station (the public transport was very easy to use to get to the Iguaçu Falls, airport and Itaipu dam), I hadn't actually realised what a nice hotel it was. Even a towel animal sculpture on the bed from Juliana the maid! Rooftop pool was lovely, everything was clean and tidy, breakfast was a fantastic buffet. There was also a games room (pool table, table tennis etc) though I didn't use it myself.
The only very slight downside was no filtered water for drinking, other than at breakfast, but not a big problem.
MMikhail GraboI had the pleasure of staying at Johnscher Hotel, and it was a delightful experience . The staff were welcoming and attentive
Receptionist Nicole made my stay at Rochester Hotel a memorable experience. Her dedication to providing outstanding service is a testament to her hard work and passion for her role. The room and bathroom were big and clean
I also enjoyed the complimentary breakfast, The hotel restaurant is reasonably priced,($7 buffet lunch) with high quality of food and with a good service
The hotel's location was perfect, .Overall, I highly recommend this Hotel for anyone looking for Central ,convenient location in Curitiba
CChristopherA nice property very much with a family vibe and rooms spread out across a number of villas. The room was decently comfortable but quite basic, and with some curious absences, including tissue, and glasses or mugs or a cup of any kind, for which one apparently needed to ask. The buffet, both dinner and breakfast, was ok, though a bit more focused on quantity than quality, and the breakfast dining room was much more university dining hall than luxury resort. Staff was quite friendly and welcoming, though, and a tranquil spot to spend a couple days while visiting the falls and other attractions.
GGuest UserOur stay here was lovely value for money there were many things to do here and with having a great pool and health spa this was a relaxing break. With a poolside bar and two pools one very secluded it catered for a range of individuals. Would definatly stay here again cant fault the hotel a really lovely place. The airconditioning was amazing and the staff were very professional thankyou
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