I arrived on the Thursday evening and was informed right away that there was a gas leak in the city and there will be no hot water for the duration of my stay. I’m aware this is not the hotels fault but as a result they offered no help or solutions to the matter. There was no kettle in the room and I even asked and they said no to a kettle, we got offered no discount off breakfast or anything extra for the inconvenience, other hotels in the surrounding area with the same issue, offered free breakfast, drinks, snacks and kettle so that they could boil water to have a hot wash etc…I was there 4 nights and had to have cold showers for the duration…really poor hotel offerings!
Nice hotel. As you are used to from Van der Valk Hotels. Unfortunately there was heavy construction work which had a negative impact on the stay. However, the employees tried very hard to make the guests as pleasant as possible. They did a great job!
The room was a bit small and simple, but clean, and the front desk staff were very friendly and helpful. However, the location is a bit out of the way, situated in an industrial area. You'll need to walk about 2-3 kilometers to find places to eat and shop.
The hotel is conveniently located: in the very center of Charleroi on a pedestrian street. True, it was not easy to find the hotel, we walked around the center for a long time until one of the locals told us that the hotel is located on the territory of a large shopping center. It is about 7 minutes walk to the railway station and the shuttle stop to the airport. By taxi to the airport is 15 minutes and cost us 35 euros.
The rooms are spacious, but already very tired. There is a kettle and a refrigerator. The windows in the room do not open. There is air conditioning. We had a room with a view of the square.
We did not take breakfast and did not use the bar services.
The hotel was advertising with a swimming pool, and at the arrival we heard it was closed and converted into sports room, both were not accessible now, which was very sad, and the bathroom was not very clean and well maintained.
The comfort of the bed was great, and the dinner in the restaurant was very good.
Beautiful city hotel in the centre of Mons. All attractions are accessible by foot. Breakfast was good. My superior room was good, but a little small. The ”comic design” of the room is usual. ( Some rooms are theme rooms) I would come back.
Well-regulated, remote location, suitable for self-driving, dozens of kilometers everywhere. After staying in a hotel for so many years, the first time I encountered a sewer with an abnormal smell.
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49 reviews
8.0/10
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GGuest UserThe hotel is conveniently located: in the very center of Charleroi on a pedestrian street. True, it was not easy to find the hotel, we walked around the center for a long time until one of the locals told us that the hotel is located on the territory of a large shopping center. It is about 7 minutes walk to the railway station and the shuttle stop to the airport. By taxi to the airport is 15 minutes and cost us 35 euros.
The rooms are spacious, but already very tired. There is a kettle and a refrigerator. The windows in the room do not open. There is air conditioning. We had a room with a view of the square.
We did not take breakfast and did not use the bar services.
GGuest UserThe hotel was advertising with a swimming pool, and at the arrival we heard it was closed and converted into sports room, both were not accessible now, which was very sad, and the bathroom was not very clean and well maintained.
The comfort of the bed was great, and the dinner in the restaurant was very good.
GGuest UserI arrived on the Thursday evening and was informed right away that there was a gas leak in the city and there will be no hot water for the duration of my stay. I’m aware this is not the hotels fault but as a result they offered no help or solutions to the matter. There was no kettle in the room and I even asked and they said no to a kettle, we got offered no discount off breakfast or anything extra for the inconvenience, other hotels in the surrounding area with the same issue, offered free breakfast, drinks, snacks and kettle so that they could boil water to have a hot wash etc…I was there 4 nights and had to have cold showers for the duration…really poor hotel offerings!
SSunweld SarlVery close to the main street. Clean an beautiful inside.
This is a fitness center at the ground floor but we haven't made use of it.
It was amazing to see my name on the TV when I stapped into the room. The reception is very friendly and provided service at a professional way.
Highly suggested.
AAndréNice hotel. As you are used to from Van der Valk Hotels. Unfortunately there was heavy construction work which had a negative impact on the stay. However, the employees tried very hard to make the guests as pleasant as possible. They did a great job!
AAnonymous UserBeautiful city hotel in the centre of Mons. All attractions are accessible by foot. Breakfast was good. My superior room was good, but a little small. The ”comic design” of the room is usual. ( Some rooms are theme rooms) I would come back.
Ccarrie888888The room was a bit small and simple, but clean, and the front desk staff were very friendly and helpful. However, the location is a bit out of the way, situated in an industrial area. You'll need to walk about 2-3 kilometers to find places to eat and shop.
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