Hotels With spa in Riau, Indonesia

"Syabila as a front desk helper was super friendly and kind. Vivi as the manager (?) kindly asked my review about the room. Unfortunately, the massage service was poor, the massage therapist seemed to have a bad day and even though I tried to be friendly by smiling, she rushed go in and go out. I gave her additional 50,000 Rupiah and said “If today something bad happened in your life, I prayed the best for your problem”. But she seemed so unfriendly. I barely heard she said Thank you. I won’t recommend if any foreigners want to get massage. They would feel Sumatra People are not friendly. Such a waste."

"First of all, the room door cant be opened using the access card after every time I go out, and the staff said its need to be updated everytime or the card not to be placed in hot area. What is this?? So unprofessional. What if any emergency?? We need to go down again to the treception and get updated and come up again? And in the bathroom the sink water was not clean and in the shower area, the water was not going smoothly and its clogged, need to wait 15-20 minutes to use the shower area again. Please take action on the cleanliness and the access card service. Pertama-tama, pintu kamar tidak dapat dibuka menggunakan kartu akses setiap kali saya keluar, dan staf mengatakan perlu diperbarui setiap kali atau kartu tidak boleh diletakkan di tempat yang panas. Apa ini?? Sangat tidak profesional. Bagaimana jika terjadi keadaan darurat?? Kami perlu turun lagi ke resepsionis dan mendapatkan informasi terbaru lalu naik lagi? Dan di kamar mandi, air wastafel tidak bersih dan di area shower, air tidak mengalir lancar dan tersumbat, perlu menunggu 15-20 menit untuk menggunakan area shower lagi. Mohon tindakan untuk kebersihan dan layanan kartu akses."