Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

The check-in process was very fast, taking only a few minutes, and the receptionist was very friendly. I had complained that the air conditioner in my room wasn’t cold, and the technician quickly came to check and fix it. Overall, I was satisfied with my stay, but the bedsheet had some stains, which made it look less clean.

Clean and staff very helpful. The room is very small, you could hardly take a shower without get your towel wet, only one set of toothbrush provided, no hairdryer and fridge in the room. Breakfast limited choice but taste not bad

We stayed here for a staycation. We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room. Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room.

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

The hotel is contemporary and the rooms are furnished modernly not to mention spacious. Very impressed by it. The pool and gym is slightly small though and the breakfast option is good but not amazing. Staff is friendly and accommodating. Best of all, the hotel is just 5 minutes from Aeon Mall which is very convenient.

This was our second stay at the hotel, mainly because it’s close to my family’s house. We stayed during Raya, but there wasn’t anything particularly special about the experience. The breakfast was quite underwhelming, especially considering the price. This time, we booked the Junior Suite, which was more spacious and noticeably cleaner compared to the standard room. However, if you’re planning to stay here during Ramadan, do note that there’s a continuous Quran recitation playing 24/7 from nearby mosque. While it’s not necessarily a bad thing, the sound does travel through the thin windows and unfortunately disrupted my sleep at times.

room is spacious, and staffs are all well mannered. only request to the hotel is about the breakfast. I could see lots of small flies on the dinings at breakfast, on fruits, meats .. then I lost my appetite immediately .. need to do some pest control at breakfast, and I also want the hotel to have proper guide line for the venue for the breakfast, they said 1F or 6F , then it needs to be properly informed based on the plan to the guest accordingly.

This is the hotel for when you really need to take a break or catch a flight after a long trip in the countryside. Nice, spacious rooms with good water pressure. Attentive service brought me an iron at 5:30am. They have a pool and restaurants. Plus outside they have very active street food areas with lots of fruit, pempeck, sate etc. About 25mins to airport with tolls around 7am. Good.

Great hotel Have clean room all in this hotel really clean. Room also big, with big balcony Staff are very nice and helpful, they treat guest in good service. Definitely will come back to this hotel